Information Technology Specialist

Bally's Tiverton Tiverton, Rhode Island
information technology windows desktop insurance casino remote administration configuration telecom servers hardware troubleshooting moderate
January 2, 2023
Bally's Tiverton
Tiverton, Rhode Island
FULL_TIME

Job Purpose:

This position is responsible for ensuring all desktops run smoothly in a fast-paced 24/7 environment. This involves providing support of Windows desktop PCs and network technical support, including all cabling and connectivity (network and telecom), printers, emails, backups, enterprise servers and all other IT help desk support needs.

Qualifications:

· College diploma or university degree in the field of computer science and/or 3 years equivalent work experience.

· Thorough PC desktop computer hardware and printer troubleshooting skills required.

· Solid client level TCP/IP knowledge and moderate network troubleshooting skills are a must.

· Previous experience with Micros Point of Sales system is a plus.

· Previous experience with AS/400 and OS/400 systems is a plus.

· Previous experience supporting a large user community (500 users +), and a minimum 5 years of IT related support is highly desirable.

· Previous IT experience in a casino is highly desirable.

· Participation in a rotational on-call schedule required.

· Hands-on experience with Windows Active Directory Services and Windows Terminal Services.

· Experience with remote access in a Windows environment.

· Experience maintaining vendor relationships, including the purchase of hardware and software products is required.

· Extensive knowledge of internet connectivity, printer connectivity, and help desk disciplines.

· Experience with desktop performance monitoring, network connectivity, problem diagnosis, desktop management, and remote administration.

· Experience with managing Windows-based PCs from setup and networking to machine diagnosis.

· Windows NT Local Admin security

· Experience with remote monitoring and administration tools, technologies IPSec, VPN experience on Window Servers.

· Windows experience knowledge of scripting is a plus.

· Excellent communication skills.

· Ability to work in an extremely fast-paced working environment where working with deadlines is imperative.

License Requirements:

Rhode Island Department of Business Regulations Gaming License

Essential Job Functions:

· Ensure all desktop systems run smoothly in a fast-paced 24/7 environment.

· Assist the Systems Administrator with network/telecom deployments.

· Support users of both thin and fat clients; Windows Terminal Services will be deployed in support of thin-client requirements.

· Responsible for the desktop standards, configuration and sizing, base OS installation and configuration, MS Office (including all aspects of MS Outlook) installation, configuration and support and will participate in developing the strategy for the administration of the companies’ Windows Professional desktops.

· Communicate and participate within groups by contributing and learning from group members.

Physical/Mental Requirements:

· Constantly standing; walking; sitting; and using hands to finger, handling, or feeling objects, tools, or controls.

· Occasionally required to reach with hands and arms, sit, climb, balance, stoop, kneel, crouch, or crawl.

· Frequently lift and/or move up to 50-100 lbs.

· Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Working Conditions:

  • Frequently required to risk danger of electrical shock and/or radiation (from computers).
  • The noise level in the work environment is usually moderate.
  • When on the casino floor, the noise level increases to loud.
  • Constantly hot, cold, noisy, wet, dry, dirty, smoky, and dusty.

*Tiverton Casino is an Equal Opportunity Employer*

Job Type: Full-time

Pay: $21.64 per hour

Benefits:

  • 401(k)
  • Dental insurance
  • Employee assistance program
  • Employee discount
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 8 hour shift
  • Monday to Friday
  • Weekend availability

Ability to commute/relocate:

  • Tiverton, RI 02878: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location


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