Customer Service Operations Associate - Confirmations - Remote

Wolters Kluwer is a global leader in professional information services. Professionals in the areas of legal, business, tax, accounting, finance, audit, risk, compliance and healthcare rely on Wolters Kluwer's market leading information-enabled tools and software solutions to manage their business efficiently, deliver results to their clients, and succeed in an ever more dynamic world.

Wolters Kluwer combines deep domain knowledge with specialized technology. Our portfolio offers software tools coupled with content and services that customers need to make decisions with confidence. Every day, our customers make critical decisions to help save lives, improve the way we do business, build better judicial and regulatory systems. We help them get it right.

The Customer Service Operations Associate (CSOA), a role within the Account Services Department, has two primary responsibilities. First, for any renewal filing, the CSOA is responsible for outreach to various licensing agencies to obtain the form/notice needed to renew a particular license. Second, the CSOA is responsible for agency outreach, once any application has been filed with a jurisdiction with the goal of obtain evidence of approval. CSOAs work closely with the teams Customer Success Associates (CSA) to navigate through any issues that may arise during these processes.

Essential Roles and Responsibilities

• Contact jurisdictions to obtain renewal notices as well as to determine whether filed applications and registrations have been approved.

• Record needed next steps to file renewals and work with CSA to resolve any issues preventing confirmation of approval.

• Update internal database with approval details or follow up notes.

• Demonstrate diligence with respect to follow ups, both internally and externally, to complete all tasks assigned.

Other Duties

Other duties as assigned.

Job Qualifications

Education:
Minimum Bachelors degree, or equivalent

Experience:
1-2 years of customer service and licensing experience is preferred

Other Knowledge, Skills, Abilities or Certifications:

• Exceptional interpersonal skills to communicate with partner representatives, government agencies, colleagues and clients

• Use of considerable tact and discretion when dealing with partners, clients, or sensitive data

• Ability to adapt to changing regulatory environment

• Ability to work independently, handle pressure, multi-task and prioritize work at all times

• Excellent organizational and communication (both verbal and written) skills

• Ability and desire to work in a fast-paced environment

• Outstanding skills using personal computers in a Windows-based environment (including Microsoft Office Suite and Adobe PDF)

• Excellent attention to detail and high degree of accuracy and consistency

• Top of the line organization skills in all facets of project workflow

• Collaborative, problem-solving approach to improve department performance and address challenges

• Ability to maintain a customer centric focus and work ethic at all times

• High energy, positive mindset with ability to see barriers as a challenge to be overcome rather than a limitation or deterrent

Physical Demands (UNITED STATES)

Normal office/home office environment

The above statements are intended to describe the general nature and level of work being performed by most people assigned to this job. They're not intended to be an exhaustive list of all duties and responsibilities and requirements.

Compensation:

Target salary range for New York:
$41,450 - $56,700

EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.