Vendor Escalations Manager I - Tulsa, OK, or Work From Home
Lumen
Remote
manager
work from home
lumen
data
communication
delivery
drive
intervals
min
belief
serving
global platform
government
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September 29, 2022
Lumen
Broomfield, Colorado
FULL_TIME
*About Lumen* Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences.
Learn more about Lumen's network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.lumen.com, LinkedIn:/lumentechnologies, Twitter: @lumentechco, Facebook:/lumentechnologies, Instagram: @lumentechnologies and YouTube:/lumentechnologies The Role* This position is to monitor, track and report status on escalated Off-net local loops with our vendors and customer facing organizations for all circuit types with Late FOC/DLR, missed FOC and vendor/customer builds. In addition, provide timely updates via communication tools and systems used for Escalations.
The Main Responsibilities* + Responsible for managing all aspects of a vendor escalation of moderate scope and complexity from receipt of escalation to delivery. + Performs all necessary tactics to drive the delivery of escalated customer orders with the third-party vendor to agreed industry competitive lead-time intervals. + Monitor and prioritize tasks daily to ensure objectives ae being met and order is ready for implementation.
+ Responsible for communicating status to appropriate internal and external customers to drive a quick resolution. + Ensure all orders are well documented and workload is efficiently organized. + Must be able to work effectively with a variety of internal and external parties to achieve results.
+ Apply standard techniques, procedures and criterial in carrying out related duties. + Expedites/Escalates key orders which may be in jeopardy of exceeding standard intervals What We Look For in a Candidate* 3+ years of relevant job experience. Relevant job experience is described as:.
Job experience in similar industry. Job experience with similar essential duties.What to Expect Next* Requisition #: 313254.
EEO Statement* We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training Disclaimer* The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Job duties and responsibilities are subject to change based on changing business needs and conditions Salary Range*.Salary Min :* 43830.Salary Max :* 97560 This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location.
Individual pay is based on skills, experience and other relevant factors. This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive.
To learn more about our bonus structure, you can view additional information here. (https://jobs.lumen.com/global/en/compensation-information) We're able to answer any additional questions you may have as you move through the selection process. As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing.
You can learn more by clicking here. (https://centurylinkbenefits.com) Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions Salary Range*.Salary Min :* 43830.
Salary Max :* 97560 This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual experience, qualifications and other relevant factors.
We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss with us as you move through the selection process..
Learn more about Lumen's network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.lumen.com, LinkedIn:/lumentechnologies, Twitter: @lumentechco, Facebook:/lumentechnologies, Instagram: @lumentechnologies and YouTube:/lumentechnologies The Role* This position is to monitor, track and report status on escalated Off-net local loops with our vendors and customer facing organizations for all circuit types with Late FOC/DLR, missed FOC and vendor/customer builds. In addition, provide timely updates via communication tools and systems used for Escalations.
The Main Responsibilities* + Responsible for managing all aspects of a vendor escalation of moderate scope and complexity from receipt of escalation to delivery. + Performs all necessary tactics to drive the delivery of escalated customer orders with the third-party vendor to agreed industry competitive lead-time intervals. + Monitor and prioritize tasks daily to ensure objectives ae being met and order is ready for implementation.
+ Responsible for communicating status to appropriate internal and external customers to drive a quick resolution. + Ensure all orders are well documented and workload is efficiently organized. + Must be able to work effectively with a variety of internal and external parties to achieve results.
+ Apply standard techniques, procedures and criterial in carrying out related duties. + Expedites/Escalates key orders which may be in jeopardy of exceeding standard intervals What We Look For in a Candidate* 3+ years of relevant job experience. Relevant job experience is described as:.
Job experience in similar industry. Job experience with similar essential duties.What to Expect Next* Requisition #: 313254.
EEO Statement* We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training Disclaimer* The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Job duties and responsibilities are subject to change based on changing business needs and conditions Salary Range*.Salary Min :* 43830.Salary Max :* 97560 This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location.
Individual pay is based on skills, experience and other relevant factors. This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive.
To learn more about our bonus structure, you can view additional information here. (https://jobs.lumen.com/global/en/compensation-information) We're able to answer any additional questions you may have as you move through the selection process. As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing.
You can learn more by clicking here. (https://centurylinkbenefits.com) Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions Salary Range*.Salary Min :* 43830.
Salary Max :* 97560 This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual experience, qualifications and other relevant factors.
We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss with us as you move through the selection process..
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