Solutions Engineer (US)

CoreStack, an AI-powered multi-cloud governance solution, empowers enterprises to unleash the power of cloud on their terms by helping them rapidly achieve continuous and autonomous cloud governance at scale. CoreStack enables enterprises to realize outcomes across FinOps, SecOps and CloudOps such as 40% decrease in cloud costs and 50% increase in operational efficiencies by governing operations, security, cost, access, and resources. CoreStack also assures 100% compliance with standards such as ISO, FedRAMP, NIST, HIPAA, PCI-DSS, AWS CIS & Well Architected Framework (WAF). CoreStack works with many large global customers across multiple industries including Financial Services, Healthcare, Retail, Education, Telecommunications, Technology and Government. The company is backed by industry leading venture investors. CoreStack is a recent recipient of the 2021 Gold Stevie American Business Awards in the Cloud Infrastructure category and 2021 Gold Globee Winner of the Most Innovative Company of the Year in IT Cloud/SaaS. In addition, CoreStack won the 2021 Best New Products American Business Award in Cloud Governance as well as Golden Bridge Awards for Cloud Computing/SaaS Innovation and Cloud Security Innovation. CoreStack was recognized as IDC Innovator in Cloud Management Solutions and in the Gartner Magic quadrant for Cloud Management Platforms in 2020. The Company is a three-time TiE50 Winner and a Emerge 50 League-10 NASSCOM award recipient in Enterprise Software. CoreStack is a Google Cloud Build Partner, Microsoft Azure Gold & Co-Sell Partner, and Amazon AWS Advanced Technology Competency Partner.

• Work with CoreStack customers post sales to provide a timely resolution to technical issues that they may encounter
• Work with cross functional teams – Customer success, Account management, Product management and work in tandem to solve the complex customer problems
• Customer facing and ability to convert the business use cases into technical solutions
• Use available tools to investigate and troubleshoot technical issues
• Record customer interactions, including investigation, troubleshooting, and the resolution of issues
• Demonstrate considerable judgment in selecting methods and techniques for obtaining solutions
• Provide the best experience possible for CoreStack customers
• Manage workload to ensure that all customer issues are resolved in a timely manner
• Assist in the development of comprehensive and reusable self-service solutions for future incidents
• Develop a knowledge base article

• Relevant Experience of 10 years with minimum of 4 years in customer facing role
• A proven track record in services and/or support management for a SaaS solution with at least 2 years in a SaaS environment
• Expertise on public cloud – AWS, Azure and/or GCP with architect level certification
• Excellent customer relationship and communication skills
• The ability to manage many high priority tasks at the same time
• A bachelor's degree in a technical area – Engineering or Computer Science

• Full Time | Seattle, US

The Perks & Benefits

CoreStack is an equal opportunity employer and values diversity. CoreStack does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.