Hybrid 4 days remote 1 day onsite

Job Description

Job Title: IT Support Associate
Location (On-site, Remote, or Hybrid?): Naperville, IL (Hybrid position- remote 4 days , office 1 day)
Contract Duration: 11 months
Work Hours: 9:30am – 6pm

Description:
**This position is Contract to Hire and OPEN TO NAPERVILLE, IL/Hybrid position- remote 4 days , office 1 day**

Hours: 9:30am – 6pm

IT Support Associate Non-Exempt

PRIMARY PURPOSE:

To provide basic IT systems support to end users on a variety of computer system issues; to respond to telephone calls, email and technical support requests; and to document, track and monitor issues ensuring a timely resolution.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

• Identifies, researches, resolves, and responds to a high volume of simple to moderately complex issues or questions received from internal and external customers.

• Provides status and follow-up information to internal or external customers.

• Escalates calls to the appropriate departments.

• Documents customer issues in call tracking system timely and accurately.

• Assists real-time in the resolution of support issues to decrease downtime and to bring about high levels of satisfaction.

• Keeps current on policies and relevant product and industry trends in order to provide technically accurate solutions to customers.

• Provides support after hours via on-call cell phone.

ADDITIONAL FUNCTIONS and RESPONSIBILITIES

• Performs other duties as assigned.

• Supports the organization's quality program(s).

QUALIFICATIONS

Education & Licensing
Associate degree in a computer technology field preferred.

Experience
Three (3) years of computer systems related experience or equivalent combination of education and experience required to include two (2) years propriety software support experience and one (1) year Windows operations system troubleshooting experience. JURIS or claims management application experience preferred.

Skills & Knowledge

• Strong computer knowledge including, but not limited to, Windows OS, Outlook and Microsoft Office

• Strong oral, written and business communication skills

• Analytical, interpretive and decision-making skills

• Strong organizational skills

• Excellent interpersonal and customer service skills

• Excellent negotiation and conflict resolution skills

• Strong stress and time management skills

• Ability to work in a team environment

• Ability to meet or exceed Performance Competencies

WORK ENVIRONMENT
When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Physical: Computer keyboarding, travel as required

Auditory/Visual: Hearing, vision and talking

Company DescriptionOverview

TechLink Systems is a national provider of staffing services with offices all over the USA as well as development and support centers globally. We are a MBE (NMSDC), WBE (WBENC), and WOSB certified minority business that has been awarded 2017 TAPFIN Premier Partner, 2016 Manpower Excellence Award, 2016 TAPFIN Elite Partner, are a Known Tier Supplier for Agile 1, and have been ranked as a Top Women and Minority Owned Company since 2004 by several businesses including Philadelphia Business Journal, Diversity Business, Inc 5000, Inc 500, San Francisco Business Times, Diversity2000, and Los Angeles Business Journal.

We serve the contract staffing, direct hire, staff augmentation, recruitment, HR management, and project outsourcing needs of clients nationwide. Striving to create personal relationships with clients, TechLink Systems becomes a virtual extension of clients' own in-house capabilities to help achieve new levels of growth, productivity, and competitiveness.

We also have national recruiting centers that service our enterprise and MSP/VMS clients. We are a Secret Cleared Facility and our core competencies are Information Technology, Engineering, Customer Service/Call Center, Admin/Clerical, Finance/Accounting, Scientific/Clinical, Sales/Marketing, Legal, Human Resources, Light Industrial (limited), and Professional across a range of industries.

The company's talented Recruiters and HR Specialists have backgrounds in many cutting-edge, high-performance industries making TechLink Systems an ideal partner for recruitment process outsourcing.

We look forward to our partnership with you