Maine Crisis Line - Clinical Supervisor (remote availability)

The Opportunity Alliance Remote
crisis remote crisis toa loan community forgiveness health stabilization assessment leadership mental team
March 18, 2023
The Opportunity Alliance
South Portland, Maine
Clinical Supervisor

Maine Crisis Line

We are required to follow regulations put forth in several federal and state COVID-19 vaccination mandates. Please know we are requiring all employees to be fully vaccinated against COVID-19 at the time of hire.

The Opportunity Alliance is seeking a Clinical Supervisor to join the Maine Crisis Line Program.

The Maine Crisis Line (MCL) is the state's crisis telephone response service for individuals or families experiencing a behavioral health crisis or having thoughts of suicide and/or self-harm. Trained crisis call specialists answer the line and provide free and confidential telephone support and stabilization 24 hours a day, 7 days a week. Our main goal is to help you through whatever crisis you are in and support you through it. TOA has been providing telephonic crisis intervention since 1970 and our call specialists continue to work with callers - individuals, families, youth, elderly, veterans- to develop a strengths-based plan that focuses on the stabilization of the individual and/or family member. If the caller requires a face-to-face crisis assessment, call specialists warm transfer the caller to the appropriate District Mobile Crisis Response Organization (see districts to the right under Resources).

The Clinical Supervisor:

oversees the Crisis Call Specialists remotely by providing clinical support and assistance in the moment to address the various crisis calls and text/chat messages that are received
provides quality, in-the-moment and follow up clinical consultation and administrative support by providing leadership
support with assessing risk of clients, triaging needs of clients and ensuring appropriate referral and service delivery
reviews cases with staff and provides clinical guidance
acts as a clinical resource regarding mental health and substance use
works collaboratively with the Crisis Response Services in the state of Maine.

We are seeking an individual who has some crisis work experience who can think outside the box to find solutions to challenging scenarios. We are looking for a team player who is empathetic and can work independently and be flexible with schedule.

This is a 40 hour/week, salaried position. This is a remote position. Must be capable of coming to and from our Headquarters at 50 Lydia Lane, South Portland, Maine.


Master's Degree in social work or a related field required.
Licensed Clinical Social Worker or Licensed Clinical Professional Counselor preferred; Minimal of Clinical Conditional required.
MHRT-CSP certification or ability to achieve within 30 days of employment required.
Ability to work flexible hours including weekends, evenings, and occasional overnights required.
1-3 years of supervisory experience in the field of Social Work, preferred.
Call Center experience preferred but not required - training will be provided.
Experience in clinical psychiatric assessment of patients and ability to document assessments in a concise and comprehensive manner acquired in internship or prior employment preferred.
Ability to make clinical decisions autonomously.
Must possess and be able to demonstrate excellent organizational skills.
Special skill areas: technical literacy, comprehensive knowledge of DSM-V, excellent oral and written communication skills and demonstrated team effectiveness and consensus building.
Demonstrated computer proficiency.
Contracts that have Rider D: Must be able to successfully pass a criminal background, child protective service check & sex offender check.
Must not be on the state or federal suspension and disbarment list.
Normal office conditions such as sitting, with occasional standing, walking, reaching, stooping, bending, kneeling, crouching, typing and lifting up to 10 pounds.
Driving may be necessary to attend meetings and trainings but is not a primary and essential job responsibility.

Pay is competitive and will be based on experience and education.

Our benefits include but are not limited to:

Generous paid time off
9 paid holidays per calendar year and up to 3 floating holidays per calendar year
Excellent medical benefits at very reasonable cost
Dental and Vision insurance options
Agency paid basic life insurance and STD & LTD disability insurances
403(b) retirement with a generous agency match
Tuition Reimbursement
Student Loan Forgiveness: The Opportunity Alliance (TOA) is a qualified employer under the Public Service Loan Forgiveness (PSLF) program. This means that if you have a student loan and meet certain criteria, you may be eligible for loan forgiveness while working for us.

Additional information about benefits offered by TOA and eligibility requirements will be explained upon hire.

Why Work for TOA?

The Opportunity Alliance works with people to build better lives and stronger communities. We provide advocacy, leadership, and support to identify the goals and address the needs of individuals, families, and communities.

The Opportunity Alliance envisions contributing meaningfully to a community in which families and individuals are thriving and supported as they pursue their aspirations for a better life. Within The Opportunity Alliance, there is a shared belief that positive change is possible.

The Opportunity Alliance (TOA) is a multi-service, comprehensive, high impact organization providing 46 integrated community based and clinical programs serving more than 20,000 people annually throughout the state of Maine.

TOA tackles some of our community's most pressing problems: poverty, homelessness, mental illness, substance use, and domestic violence. Our programming draws from a wide range of resources, blending evidence-based practices with practical experience and community resources.

The Opportunity Alliance is an affirmative action / equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

If you are viewing this posting on a third -party site, please visit our website at to apply.

Please submit a cover letter and resume along with your application.

Thank you!

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