Data & Quality Assurance Analyst - Can be Remote

Ensure all policy documentation for outsourced processes remains up to date

Act as a liaison with vendor(s) to oversee outsourced process and provide policy clarifications as needed

Monitor vendor reporting for process completion in accordance with the SOW(s)

Perform quality review audits in accordance with vendor SOW(s), provide feedback based upon results, and ensure adherence to all policy guidelines

Alert CQI management team of concerns with quality or turnaround time by vendor(s)

Participate in data and procedure collection process with internal stakeholders for potentially new processes for vendor outsourcing

Establish or remove system access to key internal platforms as directed for Lockton associates

Notify and monitor internal clients throughout renewal process

Provide annual reporting documents and update as needed

Conduct new hire training and providing ongoing training for issues as identified

Perform periodic ad hoc reporting requests and special projects

EDUCATION, EXPERIENCE, AND SKILLS REQUIRED:

A Bachelor's Degree is required, or relevant work experience

1-3 years of experience in human resources or office setting

Work independently in the absence of supervision

Strong organizational and time management skills to prioritize heavy workloads and meet time sensitive deadlines

Strong verbal, written, and interpersonal skills to interact with associates, clients, and vendors at all levels

High attention to detail

Proficient in MS Word, Excel and PowerPoint and ability to learn other programs as required

Self-directed/Self-starter with an eye for detail

Handles confidential information in the best interest of both client and company

Legal right to work in the United States

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