Technical Product Sales Support Engineer II

Are you a tech savvy individual who enjoys providing guidance to cross functional teams? Are you seeking a work from home position with growth potential and benefits that have you in mind? If so, this virtual position with limited travel within the Northeast Division may be just what you are looking for!



The Technical Product Sales Support Engineer is responsible for providing specific product and/or technical knowledge, advice and support to Sales Representatives and customers. In this role, you would work as a collaborative member of the sales team to market and sell the Company's product lines. You would provide insight to customers on current network situations.



GREAT PERKS AND BENEFITS:

• Competitive salary based on experience
  
• Benefit packages effective on day 1 - Eligible to enroll in medical, dental, vision


• 401k available after 90 days


• Paid training


• Free Comcast/Xfinity courtesy services (cable, high speed internet, etc.)


• Paid time-off (PTO), Paid vacation, flex time, and floating holidays; generous PTO package after first 90 days of employment


• Tuition Reimbursement (where applicable)


• Discounts on Comcast/Xfinity Voice, OnDemand, and Personal Security Services (PSS)

Job Description - Core Responsibilities:

• Performs needs analyses for the Company and its customers and produces strategic, cost-effective solutions.


• Provides timely, technical support and problem resolution for field service questions.


• Supports Sales team with product modifications and engineering expertise for custom projects.


• Assists representatives and customers in evaluating and selecting products.


• Creates, reviews and executes product test plans and cases, documents test progress and reports results.


• Recommends products to meet customer needs.


• Consistent exercise of independent judgment and discretion in matters of significance.


• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.


• Cisco certification required.


• Applicants must reside in the Northeast Division.


• Limited amount of travel within the Northeast Division footprint.


• Prior Sales Engineer experience at the Enterprise Account level required


• Other duties and responsibilities as assigned.

Preferred Requirements:

• Education: Bachelor's Degree, Certifications, CISCO Certified


• Relative Work Experience: 2-5 Years


• Applicants must reside in the Northeast Division.

Comcast NBCUniversal is an Equal Employment Opportunity / Affirmative Action / Drug-Free workplace employer.




Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.



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