Technical Support Engineer - Front End (Remote PST/MST)

New Relic Inc Remote
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November 9, 2022
New Relic Inc
Portland, OR 97228, OR

As a New Relic Support Engineer you know more about our products than any other function and you feel a sense of pride and satisfaction helping customers through their never-seen-before technical issues. We are serious about keeping our skills sharp, so we can provide first class assistance in a constantly evolving technical landscape. We emphasize training, knowledge and customer empathy - your learning opportunities will never end.

You will collaborate with other Support Engineers to creatively and passionately assist with customer issues, while honing your technical skills. You will use your insight and imagination to help us identify recurring or systemic problems and suggest ways we might address them.

Are you ready to become our next Front-End Technical Support Engineer?

This position is open to remote work.

What you'll do

  • Collaborate across teams to assist in solving complex technical customer problems across our product suite.

  • Work closely with our software engineering teams to resolve advanced customer issues.

  • Support New Relic customers by resolving various installation, configuration, and data exploration requests.

  • Advocate for our customers to our Product Organization by collaborating on feature requests and bugs that improve the customer experience of the New Relic platform.

  • Advance your skills through additional training and exposure to other features and capabilities of our Products

  • Contribute to both internal and customer-facing documentation and Knowledge Centered Support (KCS)

This role requires

  • You have 1-3 years experience delighting customers, even those who are having a tough day

  • Front-end web development - you know your way around JavaScript

  • Expert troubleshooting skills, and can get creative when the answer is not obvious

  • Experience collaborating across teams or disciplines to solve problems

  • An appetite for knowledge - always wants to learn more and do better (we are like that around here)

  • Ability to work Monday-Friday 8am-5pm PST to start with some flexibility.

  • Working occasional holidays may be required on an as-needed basis.

Bonus points if you have

  • Experience as a Support Engineer in Enterprise or SaaS companies

  • Experience using New Relic products

  • React, React Native, iOS or Android development and troubleshooting

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