IT Support Engineer

Cleveland-Cliffs is seeking an IT support engineer at our Steelton location.
We are looking for a responsible IT support engineer to provide exceptional customer service and training to end-users as requested.
As an IT support engineer at Cleveland-Cliffs Steelton LLC, you can expect to see your work everywhere; the employees you work with everyday help to make the steels that are used in building nations.
Ideal candidates are highly competitive self-starters who enjoy a work environment where they can work independently to develop creative solutions while looking for opportunities to develop further in their career.
IT support engineers ensure that all elements of their duties are aligned and integrated, and provide timely, consistent delivery of services to stakeholders.

The ideal candidate will be responsible for executing specific technology assignments related to support, maintenance, analysis and troubleshooting of end user technology, servers, and switches at the office and plant environments.
Document all work done in our ticketing system.
Manage printers including troubleshooting, setup, installation, and maintenance.
Support conference room equipment and mobile devices (i.e., smart phones and tablets).
SUMMARY OF RESPONSIBILITIES:
Accepts and/or creates support tickets and works to resolve application, pc system, server, network, and various other technology issues.
Troubleshoots pc hardware, places warranty calls, and performs minor hardware repair and maintenance.
Provides hands-on support for servers and switches as necessary under the guidance of the enterprise Server and Network Teams.
Collaborates and provides guidance to other team members where able.
Troubleshoots operating system and application issues while documenting the resolution or escalating where appropriate.
Corresponding work to be documented within Remedyforce and should reflect the guidelines implemented by Service Delivery staff.
Responsible for site support ticket management, follow-up, and time management.
Quickly and effectively troubleshoots technical issues in person and remotely, utilizing existing tools.
Commissions equipment including laptops, desktops, peripherals, mobile devices, and local printers.
Monitors desktop technology, operating systems, and applications systems (desktop and server based) along with all associated data.
Creation and deployment of software packages and reporting through the desktop management system (SCCM).
Support and troubleshoot mobile devices (i.e., smart phones, tablets, other handheld technologies).
Inventory management and tracking
Makes suggestions to management on potential improvements in processes and standards.
Off Hours support for critical incidents
Additional responsibilities as identified and assigned.
SKILLS & QUALIFICATIONS:

Minimum Qualifications:
Bachelor s Degree in related field or equivalent experience.
Minimum 6 years experience in a technical field with:
Active Directory
Server and Network administration
Desktop technologies
Wireless technologies
Excellent organizational skills and meticulous attention to detail.
Possess strong interpersonal skills with the confidence to interact and communicate effectively with personnel from all levels of the organization.
Ability to effectively manage projects and daily tasks with minimal supervision.
Demonstrated commitment to fostering diversity and inclusion
Must have excellent skills in Microsoft Office 365 productsOutlook, Excel, PowerPoint and Word
Working knowledge of office equipment, like printers and fax machines
Excellent time management skills and the ability to prioritize work
Attention to detail and problem-solving skills
Excellent written and verbal communication skills
Strong organizational skills with the ability to multi-task
Preferred Qualifications:
Microsoft Certified Systems Administrator
A+ certification
Network + certification
Experience in manufacturing environment

Applicants for this position must be currently legally authorized to work in the United States on a full-time basis.
The company generally does not sponsor candidates for temporary visas or permanent residency for this position.
Cleveland-Cliffs Inc.
is the largest flat-rolled steel company and the largest iron ore pellet producer in North America.
The Company is vertically integrated from mined raw materials, direct reduced iron, and ferrous scrap to primary steelmaking and downstream finishing, stamping, tooling, and tubing.
We offer an excellent total compensation package including top pay with variable compensation opportunity, health insurance, retirement plan, education assistance, paid time off and more!.

As a company, we are doing what we can to keep all our employees safe and healthy.
It is the current expectation that all Cleveland-Cliffs employees will be vaccinated against COVID-19 as soon as possible.
Before accepting an offer of employment you must certify that you are fully vaccinated.
Cleveland-Cliffs reserves the right to require proof of vaccination.
is committed to working with and providing reasonable accommodation to individuals with disabilities.
If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please send an e-mail to .
@clevelandcliffs.com or call 1-(312) #-# and let us know the nature of your request and your contact information.
Do not email your application materials to this email address.
Application materials sent to this email address will not be considered.
is an equal opportunity employer M/F/Veteran/Disability.
We are a drug-free workplace and conduct pre-employment screening as a condition of employment.
Associated topics:
client support, edi, excel, help desk, information technology support, msword, system support, technical support, technical support specialist, troubleshoot