Senior Customer Quality Engineer

The company

EM Microelectronic-Marin SA is a company of the SWATCH GROUP (36'000 employees worldwide), specialized in the design and manufacturing of high-end technology, integrated circuits and electronic modules.

The quality of our products and the expertise of our teams, position EM Microelectronic-Marin SA as an internationally recognized semiconductor and display provider for applications in the watch industry, for telecommunications, in consumer goods and the automotive industry.

Job description

In order to enforce our Quality department, we are recruiting a :

Senior Customer Quality Engineer

Mission :

Customer quality management : Customer complaints management and continuous improvement plan, customer satisfaction, customer supports, customers audits, reliability methods, quality tools for EM, Marin and EM, Bangkok.

Tasks and responsibilities :

• Customer complaints process management (effectiveness / efficiency) : quantity of cases, ppm, response time


• Ensure effective problem-solving process : root cause analysis, effectiveness of CAPA and adequate response, according to EM and EM customers’ requirement


• Monitor and report customers’ quality performance to management. Analyze, identify top detractors, define complaints / ppm reduction program and drive continuous improvement projects with relevant organizations


• Contribute to EM customers’ quality management strategy in collaboration with the quality management, operations and BU.

Fully support its implementation and effective completion

• Customer audits


• Quality tools and problems solving methods training / coaching.

Profile

• Engineering degree (Master is a plus) in Electronics or Microelectronics or equivalent


• 5-10 years professional experience in a quality organization in semiconductor or electronic tier one automotive supplier


• Proficiency with usual MS-Office tools. Statistical analysis tool a plus.

Professional requirements

• Excellent analytical skills and strong problem solving methods(i.e. fish bone diagrams, 5Why analysis). Statistical knowledge is a plus.


• Self-driven, hands on, customer oriented, team player, excellent communication skills, leadership in a matrix organization, fact based decision-making.

Negotiation, prioritization, empathy, flexibility.

• Knowledge of relevant industry standards : ISO 9001, IATF 16949, AEC Q100, Jedec.


• Knowledge of automotive core tools : FMEA, MSA, SPC, PPAP, APQP


• Knowledge in wafer fab or packaging assembly manufacturing process is a plus.


• Knowledge in IC product and process development is a plus.

Languages

• Fluent English is a must; other languages a plus.