Senior Systems Engineer
SPECTRUM
CHARLOTTE, NC
senior
engineer
technical
engineering
vod
design
engineer
operations
operational
drive
lead
technical solutions
troubleshooting
January 12, 2023
SPECTRUM
CHARLOTTE, NC
FULL_TIME
Job Description
** This position is eligible to work in a hybrid work model (combination of in-office and remote days). **
JOB SCOPE
The Systems Engineer within Interactive Video Operations is responsible for engineering activities that maintain and enhance the company's advanced video and signal processing hardware, software and electrical systems.
DUTIES AND RESPONSIBILITIES
#LI-HYBRID
ISY340-VIDEO 327738 327738BR
JOB SCOPE
The Systems Engineer within Interactive Video Operations is responsible for engineering activities that maintain and enhance the company's advanced video and signal processing hardware, software and electrical systems.
DUTIES AND RESPONSIBILITIES
- Technical engineer responsible for owning and driving end-end operational performance of VOD services for assigned regions
- As a technical engineer, set example for peer engineers and drive technical solutions outside of assigned regions
- Participate in on-call support
- Own, drive and lead troubleshooting efforts to mitigate and resolve customer impacting events - engage cross functionally as needed
- Technical lead for project deployments impacting assigned regions - manage Jira tasks, MOP development, scheduled maintenance requests, and technical lead for deployments
- Designs, implements, monitors, enhances and troubleshoots systems in assigned areas.
- Works closely with Headend operations staff on system design and configuration.
- Performs complex configuration and support of video equipment requiring senior level technical expertise (e.g. VOD streamers, back offices, storage, CDN, CMS, edge QAM)
- Provide Systems Administration & Troubleshooting of Unix and Linux operating systems.
- Coordinate maintenance activities and ensure accurate deployment with least customer impact
- Works with Engineering to design, develop, build, test, and deploy systems including audio, video, and other multimedia solutions
- Analyze and evaluate new or improved technical solutions (HW/SW)
- Identify, resolve, and escalate operational and design issues as required
- Perform detailed data analysis and recommend solutions to drive system efficiencies
- Perform detailed problem diagnosis, track, and update problems within trouble ticketing system
- Develop methods of procedures, processes, and plans required to meet operational metrics
- Bachelor's degree in Computer Science, Engineering or related field, and/or equivalent work experience
- Minimum of three (3) years of engineering work experience
- Minimum two (2) years of Systems Administration experience.
- Minimum two (2) years of experience working with advanced video technologies
- At least two (2) years of experience providing video operations support and provisioning
- Experience writing technical documents to support design & deployments, ie. MOP, Wire plans, etc....
- Hands on experience managing deployment life cycle
- Solid experience working with Unix and Linux operating systems.
- Advanced Knowledge of Motorola (DAC) and/or CISCO (DNCS) video delivery systems
- Experience with Amazon Web Services (AWS) or other cloud hosting providers such as OpenStack
- Advanced knowledge of VOD content management solutions / VOD back office solutions / CDN solutions / QAM solutions (MediaKind / Concurrent / Commscope / Synamedia / Other)
- Hand-on experience installing, configuring and monitoring relational databases (MySQL, MongoDB, Cassandra)
- Knowledge and experience with scripting; Shell, PERL, etc.
- Working experience providing 'on call' support on a rotating basis to resolve system/application issues after normal business hours
- Cable / Telecommunication industry experience
- Industry and vendor specific certifications and training (SCTE DVEP, IPEP, Cisco CCENT)
#LI-HYBRID
ISY340-VIDEO 327738 327738BR
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