Customer Service Representative II / Authorizer - 100% Remote
FrontDoor
Remote
customer service
customer service representative
service representative
representative
remote
customer service
education
representative
appliances
pricing
contractors
people
parent
March 23, 2023
FrontDoor
Bowling Green, Kentucky
Overview Frontdoor is a company that's obsessed with taking the hassle out of owning a home.
With services powered by people and enabled by technology, it is the parent company of four home service plan brands:
American Home Shield, HSA, Landmark and OneGuard, as well as ProConnect, an on-demand membership service for home repairs and maintenance, and Streem, a technology company that enables businesses to serve customers through an enhanced augmented reality, computer vision and machine learning platform.
Frontdoor serves 2.2 million customers across the U.S.
through a network of approximately 17,000 pre-qualified contractor firms that employ an estimated 60,000 technicians.
The company's customizable home service plans help customers protect and maintain their homes from costly and unexpected breakdowns of essential home systems and appliances.
With 50 years of home services experience, the company responds to over four million service requests annually.
For details, visit frontdoorhome.com.
Responsibilities Summary:
As an Authorizer, you will review contracts and determines coverage.
You will negotiate pricing with contractors when applicable, inform members of non-covered claims when applicable and provides any necessary follow-up.
Responsibilities:
Responsible for authorizing repair/replacement of covered systems or appliances.
Negotiates pricing with contractors.
Informs customers of non-covered claims when applicable.
Provides any necessary follow-up.
INCSC Qualifications Minimum Education, Licensure and Professional Certification requirements:
High school diploma or general education degree (GED) required; and/or an equivalent combination of education and experience Minimum Experience required 1-3 years of customer service experience and/or training required Required Skills:
Knowledge of how to read a contract Knowledge of business unit policies and procedures Customer service and conflict resolution Negotiation skills Computer skills (Microsoft Word, Excel, Outlook) Attention to detail Ability to multi-task Ability to adapt to a fast-paced environment Must have internet access with minimum 4.6Mbps upload/download speeds Preferred Skills:
Highly skilled in mathematics Strong deductive reasoning skills Effective communication skills Need help finding the right job? We can recommend jobs specifically for you! Job Locations US-GA-Atlanta | US-TN-Nashville | US-MS-Jackson | US-AL-Montgomery | US-IA-Des Moines | US-KY-Frankfurt | US-AZ-Phoenix | US-NV-Carson City | US-NM-Santa Fe | US-MI-Lansing ID 2022-3062 Category Customer Service/Support Type Full Time Company AHS American Home Shield Corp
Associated topics:
agente de servicio al cliente, answer, call center representative, coordinator, customer service associate, product support, representative, service agent, service representative, telephone
With services powered by people and enabled by technology, it is the parent company of four home service plan brands:
American Home Shield, HSA, Landmark and OneGuard, as well as ProConnect, an on-demand membership service for home repairs and maintenance, and Streem, a technology company that enables businesses to serve customers through an enhanced augmented reality, computer vision and machine learning platform.
Frontdoor serves 2.2 million customers across the U.S.
through a network of approximately 17,000 pre-qualified contractor firms that employ an estimated 60,000 technicians.
The company's customizable home service plans help customers protect and maintain their homes from costly and unexpected breakdowns of essential home systems and appliances.
With 50 years of home services experience, the company responds to over four million service requests annually.
For details, visit frontdoorhome.com.
Responsibilities Summary:
As an Authorizer, you will review contracts and determines coverage.
You will negotiate pricing with contractors when applicable, inform members of non-covered claims when applicable and provides any necessary follow-up.
Responsibilities:
Responsible for authorizing repair/replacement of covered systems or appliances.
Negotiates pricing with contractors.
Informs customers of non-covered claims when applicable.
Provides any necessary follow-up.
INCSC Qualifications Minimum Education, Licensure and Professional Certification requirements:
High school diploma or general education degree (GED) required; and/or an equivalent combination of education and experience Minimum Experience required 1-3 years of customer service experience and/or training required Required Skills:
Knowledge of how to read a contract Knowledge of business unit policies and procedures Customer service and conflict resolution Negotiation skills Computer skills (Microsoft Word, Excel, Outlook) Attention to detail Ability to multi-task Ability to adapt to a fast-paced environment Must have internet access with minimum 4.6Mbps upload/download speeds Preferred Skills:
Highly skilled in mathematics Strong deductive reasoning skills Effective communication skills Need help finding the right job? We can recommend jobs specifically for you! Job Locations US-GA-Atlanta | US-TN-Nashville | US-MS-Jackson | US-AL-Montgomery | US-IA-Des Moines | US-KY-Frankfurt | US-AZ-Phoenix | US-NV-Carson City | US-NM-Santa Fe | US-MI-Lansing ID 2022-3062 Category Customer Service/Support Type Full Time Company AHS American Home Shield Corp
Associated topics:
agente de servicio al cliente, answer, call center representative, coordinator, customer service associate, product support, representative, service agent, service representative, telephone
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