Customer Service Representatives Remote
American Income Life Insurance Company
Remote
customer service
customer service representatives
representatives
remote
customer service
csr
calls
remote
written
pc
customer service representatives
representatives
usa
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October 9, 2022
American Income Life Insurance Company
Kansas City, MO
OTHER
AIL is a Union company now hiring Customer Service Representatives for our home office all across USA in a remote capacity to our branches in New York
The Remote CSR is to provide excellent customer service by explaining policy coverage, claim status and assisting with claim payments or other policy information to policyholders and/or interested third parties via inbound calls (no sales).
This position upgrades to a CSR II at 1 year with the company and has additional promotability to Sr CSR with additional tenure.
Primary duties & responsibilities consist of:
• Heavy phone contact with policyholders, providers and interested third parties.
• Processing policyholder requests from inbound phone calls, inbound written correspondence, and emails
• Review and maintain new and revised procedures regarding policy information.
• Maintain department standards for number of calls, average handle and time management
Required Skills
• Customer service background and good phone skills.
• Excellent communication, both written and oral, and organization skills
• Must be able to maintain confidentiality.
• Excellent alpha and number recognition skills
• Demonstrated mathematical abilities
• Basic PC skills
• Able to handle high-stress situations calmly and with tact and professionalism.
• Strong decision-making skills with the ability to analyze situations and make logical conclusions.
• Regular and predictable attendance required
• Must be able to type at least 30WPM
• Pay differential available for Bilingual employees (Eng/Span)
• Reliable and predictable attendance of your assigned shift
• Ability to work Full-Time and/or Part-Time based on the specific position for which you're applying
Physical Requirements; Heavy phone and PC usage, sitting for extended periods of time and frequently reaches above shoulder level. Fast-paced environment. Ability to work 40-hour workweek.
• You must have high-speed internet (20mbps/Upload), and a smartphone for this role. AIL will provide a company workstation to you.
Follow the link below to apply.
https://form.jotform.com/jamesfranz/HrAmericanIncomelifeinsurance
The Remote CSR is to provide excellent customer service by explaining policy coverage, claim status and assisting with claim payments or other policy information to policyholders and/or interested third parties via inbound calls (no sales).
This position upgrades to a CSR II at 1 year with the company and has additional promotability to Sr CSR with additional tenure.
Primary duties & responsibilities consist of:
• Heavy phone contact with policyholders, providers and interested third parties.
• Processing policyholder requests from inbound phone calls, inbound written correspondence, and emails
• Review and maintain new and revised procedures regarding policy information.
• Maintain department standards for number of calls, average handle and time management
Required Skills
• Customer service background and good phone skills.
• Excellent communication, both written and oral, and organization skills
• Must be able to maintain confidentiality.
• Excellent alpha and number recognition skills
• Demonstrated mathematical abilities
• Basic PC skills
• Able to handle high-stress situations calmly and with tact and professionalism.
• Strong decision-making skills with the ability to analyze situations and make logical conclusions.
• Regular and predictable attendance required
• Must be able to type at least 30WPM
• Pay differential available for Bilingual employees (Eng/Span)
• Reliable and predictable attendance of your assigned shift
• Ability to work Full-Time and/or Part-Time based on the specific position for which you're applying
Physical Requirements; Heavy phone and PC usage, sitting for extended periods of time and frequently reaches above shoulder level. Fast-paced environment. Ability to work 40-hour workweek.
• You must have high-speed internet (20mbps/Upload), and a smartphone for this role. AIL will provide a company workstation to you.
Follow the link below to apply.
https://form.jotform.com/jamesfranz/HrAmericanIncomelifeinsurance
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