Field Service Engineer II or III

Orion Talent, the nation s largest military recruiting firm, is currently recruiting transitioning or former military professionals for Field Service Engineer II or III positions with a biomedical services company that specifically supports Radiation Oncology (RADONC) equipment used in cancer therapy centers Position Details

Location

Frederick, MD Salary

Starting base of $70K -$95K (FSE II) and $95K-$135K (FSE III), depending on experience and Cost of Living + $5K bonus at 6 month review + Overtime + car stiped ($700)/monthly) + 3% annual bonus + cell phone paid + laptop + all travel & gas paid Schedule

Primarily M-F. Some weekends or evening hours for emergency support coverage.

Travel

Area travel, home every night with occasional overnight travel with advanced notice.

Benefits

Med/ Dental/ Vision; STD & LTD; profit sharing; 401k w/ match; PTO; Paid holidays

Position Description As a Field Service Engineer II or III, you will function as primary technicians, trainers, and subject matter experts. You must exemplify the behaviors and attitudes that make service successful within the radiation oncology industry. The company will invest from the start of employment to develop the employee from a professional and technical aspect. This role is critical to executing and advancing the company s service model. The core responsibilities for this position include

• Perform on-site or in-house servicing, repair and/or installation of company-serviced product(s). This job may include any aspect of field support, and is not limited to system hardware and software, PC s, and networking/wireless networking.
• Provide technical support to customers on operational or maintenance aspects of system equipment.
• Serve as customer contact on technical and service-related problems.
• Diagnose mechanical, hardware, software, and systems failures, using established procedures.
• Determine most cost-effective repair/resolution to minimize customer downtime.
• Prepare reports for analysis of product failure trends and serviceability issues.
  

Other Specific Functions Or Duties

• Provide basic servicing, testing, and maintenance of assigned equipment according to instructions and company guidelines to ensure that customers equipment always operates efficiently. Work without direct supervision.
• Provide phone support/remote assistance to customers and to Field Service Engineers as required to achieve resolution of service needs in a timely manner.
• Oversee and maintain spare parts for assigned customers including replenishing spare parts kits for contract customers to ensure they can operate their equipment according to technical and safety guidelines with the highest level of satisfaction.
• Input detailed records of service visits into company information systems, including technical problems, actions taken, and parts employed to correct these problems, to ensure accurate updated customer maintenance information is available to other parties.
• Maintain up-to-date technical documentation in order to permanently keep informed regarding all operating characteristics, design factors, and technical performance of assigned products.
• Maintain a high degree of professional knowledge and safety consciousness according to company guidelines in order to perform activities under the safest working conditions.
• Assist in the development of new servicing techniques and the writing of service documentation.
• Be an active participant in the company community.
• Provide training to other field service personnel through various means including classroom, one-on-one, and on the job training.
• Report by means of SalesForce, e-mail, expense reports, etc. regularly to ensure accurate company statistical data on customer-oriented activities is available.
  

Position Requirements

• Expert professional experience with electronic and electro-mechanical engineering, testing equipment used for verification, checkout, and calibration of electronic equipment. [4-9 years for FSE II / 10+ years for FSE III].
• Sound knowledge of and professional technical experience with micro-computers/PC based systems.
• Client focused attitude.
• Articulate and skilled in interpersonal communication
• Sound computer usage and debugging skills.
• Ability to identify and repair routine software and network problems.
• Proficient at diagnosing and solving moderately complex mechanical problems, including simple vacuum leaks.
• Ability to identify and resolve simple imaging system defects.