Senior ITS Business Analyst - Hiring Immediately

We are one growing team with one powerful goal - and as a global leader in education, we strive for a workforce that reflects the individual differences of our learning community. We believe that our employees can be their best selves when they can be their true selves. That is why we're committed to cultivating and preserving a culture of inclusion in which all our employees feel welcomed, valued and empowered. Together, we will shape the future of education by transforming lives beginning with yours.

Our Workforce Is Expanding Beyond New Hampshire!

We have remote work opportunities available in the following states: Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Kentucky, Louisiana, Maine, Massachusetts, Mississippi, Missouri, Nebraska, New Hampshire, North Carolina, North Dakota, Ohio, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia and Wyoming.

The Opportunity

The Senior Business Analyst ITS engages with several departments throughout the university to learn policies, and translates our requirements into system changes/functional specifications and develop efficiencies/solutions. The Senior Business Analyst ITS works as a liaison between the ITS department and other units. You will work on projects, leads discussions to translate our requirements into system changes/functional specifications, and facilitates conversations to identify potential solutions. Also, You will test and validation of solutions delivering on the approved requirements allowing the desired outcomes. Additionally, you may provide project management support and act as a project leader on multiple university wide programs.

Primary Responsibilities:

• Plan and perform scoping, requirements definition and prioritization activities using selected methods and tools (predictive, agile).
• Conduct interviews and facilitate group sessions with business and technology partners to elicit, analyze, and document requirements.
• Document all aspects of our requirements using best practices for artifacts such as process models, use cases, epics, user stories, impact analysis, completion criteria, functional and non-functional requirements.
• Establish the our requirements baseline and ensure changes are investigated and managed.
• Document and manage requirements traceability matrix and confirm solution meets requirements.
• Use advanced modeling techniques to produce diagrams, models, and prototypes that illustrate system and data relationships, and business process flows for both our states.
• Analyze the our requirements and validate potential solutions/approaches with business and technical staff to identify potential improvements in functionality and processes, and ways that technology can help to achieve organizational goals.
• Support business and technical partners in all aspects of testing including test script development, acceptance criteria, integration testing, test data creation, user acceptance testing.
• Provide consultative support to partners to help them to achieve desired changes and outcomes.
• Guide and support the transition of solutions from a development to a production/operational status.
• You will Facilitate conversations between functional and technical teams to ensure common and understanding of our needs and solution capabilities to achieve better outcomes.
• You will participate in dialog with vendors and SNHU staff to understand vendor solutions and obligations, confirm vendor offerings, and monitor vendor performance towards SNHU requirements.
• You will collaborate with product owners, architects, developers, QA and other team members to advise and help with all phases of the software/system development lifecycle.
• Provide standards of excellence in all documentation and training to team members tailored for specific audience and purpose.
• You will work with project manager, partners and peers to ensure clarity of roles and responsibilities and resolve areas of confusion or overlap to ensure teams.
• You will perform the project manager role together with the business analyst role on sized requests or projects.
• Other responsibilities as assigned. Job responsibilities can change at any time, with or without notice.

Minimum Qualifications:

• Years of relevant or specific experience: 7+ years' experience in business process management, application development, or data management.
• Academic Degree(s) and/ areas of study: Bachelor's degree in computer science, business administration, or related field.

Equivalent of experience in lieu of degree acceptable: Yes No

• Professional Certification(s): CCBA, CBAP or PMI-PBA.
• Understand interdependencies between business systems transactional and data models to propose system changes and troubleshoot production issues which impact business operations.
• Project management experience and familiarity with project management methodologies (predictive, agile).
• Experience with software/system development lifecycle and integration.
• Experience with current technology, business applications, and data models used for functional transactions, operations and business reporting.
• You will use collaborative communication and leadership skills.
• Analysis skills with experience implementing complex solutions balancing cost-benefit, security, extensibility, interoperability, manageability, and other important organizational considerations.
• You will be proficient in process modeling techniques including UML diagramming.
• You will document our requirements and test specifications.

We would like to see:

• Master's degree in relevant field.
• Experience in relevant IT or business domain role(s) and at least five years in lead business analyst role.
• Experience with cloud-based environments such as Microsoft Azure, Salesforce.com, ServiceNow.
• Experience with agile software development methods.
• Three years' experience in higher education industry software systems.

Thinking about the job, but not sure you should apply? We still want to hear from you.

We recognize that not everyone enters the world of work with the same advantage, opportunity, and privilege. This is why your skills and experiences are important to us. Take the leap and apply, you just might be the person we are looking for!

Are Benefits Important to You?

We offer exceptional benefits, many available starting on the first day of employment:

Anthem BlueCross affordable, low-deductible Medical insurance available on day one

Low to no-cost Dental, Vision and Life Insurance options

5 weeks of Paid Time Off that starts accruing on day one & Paid Holidays

A Retirement Plan with a 9% Employer Funded annual contribution

Tuition Benefits with family offerings

Who Are We?

SNHU employees are a team in every sense. Separately, we understand that each individual brings unique experiences, perspectives and ideas to create a vibrant work environment. Together we share common values of honesty, acceptance and accountability working as a unified force toward a common goal: to transform the lives of learners. By joining our team, you join us in our vision. Together, we'll shape the future of education by transforming lives-beginning with yours.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

Remote work disclaimer

Please note that this is a remote eligible position. At SNHU, we ask that our remote employees have access to a reliable internet connection and a dedicated, properly equipped workspace at a fixed location within the United States (in one of the approved states as reflected above) that is free of distractions and dependencies.

Please note that a background check is required for employment.