Project Manager II (EPMO) (Remote)

TD Bank, TD Wealth Private Client Group Remote
project manager manager remote team management stakeholders toronto manages america oversight project management people wealth
October 12, 2022
TD Bank, TD Wealth Private Client Group
Remote, NY

TD Bank, America’s Most Convenient Bank, is one of the 10 largest banks in the U.S., providing more than 8 million customers with a full range of retail, small business and commercial banking products and services at approximately 1,300 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Bank and its subsidiaries offer customized private banking and wealth management services through TD Wealth®, and vehicle financing and dealer commercial services through TD Auto Finance. TD Bank is headquartered in Cherry Hill, N.J.

TD Bank, America’s Most Convenient Bank, is a member of TD Bank Group and a subsidiary of The Toronto-Dominion Bank of Toronto, Canada, a top 10 financial services company in North America. The Toronto-Dominion Bank trades on the New York and Toronto stock exchanges under the ticker symbol “TD”. 

Department Overview

Plan, manage and deliver distinct projects through all specific phases, in alignment with business and / or enterprise strategies. Provide leadership, direction and coaching to teams(s) while partnering with business and executive stakeholders within a single or across multiple Lines of Business (LoB).

Job Description

Depth & Scope:

  • Manages projects with moderate regulatory oversight

  • Project risk profile is low to medium

  • Management direction or executive oversight is provided as necessary

  • Typically leads the delivery of Tier 3 and /or Tier 4 projects with up to medium complexity profiles

  • May indirectly manage a cross-LoB Project team consisting of Business Analysts, Business SMEs and Technology

  • Resources where applicable to the project

  • May manage a number of small projects at any given time, and time horizon of projects generally range from short to medium term


Education & Experience:

  • Bachelor’s degree required

  • Project Management Certification required

  • 7+ years relevant experience

  • Comprehensive knowledge of the practices, procedures and principles of project management

  • Exposure to financial management with respect to tracking, forecasting and managing project budgets.

  • Ability to make an impact, influence and achieve results with effective negotiation, problem-solving and communication skills

  • Strong facilitation skills

  • Commitment to team skills development and ability to attract top talent

  • Team player with ability to build and maintain strong working relationships with internal and external partners

  • Ability to create and foster a cohesive team, and promote a positive work environment for all employees.

  • Ability to think strategically and possess strong business acumen

  • Proven ability to stay focused under pressure, demonstrating resilience in challenging situations

  • Experienced change agent, able to guide cross-functional teams through complex change from concept to execution

  • Comfortable with ambiguity and ability to cope with rapid change

  • Strong leadership skills lead by example, champion change and develop a highly motivated team to consistently exceed expectations

  • Good judgment ability to determine which issues to escalate vs. to resolve independently, and provide suggestions for possible resolution

Customer Accountabilities:

  • Engages executive sponsor to ensure active participation on project initiatives

  • Engages appropriate stakeholders to identify and manage required outcomes of projects for the business

  • Establishes effective project oversight and other governance bodies, and engages the correct levels to support the direction for the project

  • Provides ongoing communication to key stakeholders, including the Project Sponsor, Business Project Owner, Program Manager and Portfolio Manager to ensure they are aware of significant changes to the project status in a timely manner

  • Responds to inquiries and escalates concerns from stakeholders at all levels in the organization (technical, business, Senior and Executive Management)

  • Provides advice and guidance to business partners and project team as required regarding best practices in project management

  • Applies Organizational Change Management principles and practices in order to effectively manage the people side of change (e.g., stakeholder analysis, business process management, people readiness, sustainment planning, etc.)

  • Communicates project summary, status, financials, etc. to appropriate high-level executives at the Bank

  • Collaborates with the appropriate partners to ensure required resources are assigned to the project for successful delivery

  • Assesses and ensures that customer experience / stakeholder implications are appropriately managed

  • Builds consensus and relationships with project team and business

  • Leads the project team, stakeholders and key project deliverables

  • Employee/Team Accountabilities:

  • Indirectly manages a cross LoB Project team consisting of Business Analysts, Requirements SMEs, Business SMEs and Technology

  • Resources where applicable to the project

  • Provides advice and counsel to project team and business partners

  • Liaises with external vendors and consultants as required

  • Coaches, leads and mentors project team members and provides regular performance assessments to employees and their people managers

  • Supports effective onboarding and offboarding of project resources

  • Effectively manages project resources and external contractors / consultants in coordination of competing priorities

  • Educates project team members on governance process and facilitates related sessions

  • Leverages the creativity and experience of project team members to solve issues as they arise

  • Develops an understanding of the technical / business aspects of the project in order to effectively manage the project and resources

  • Works effectively in teams by being driven to win for the TD team, working well with diverse teams

  • Manages the project team, stake




At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach their potential.

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