Senior Customer Service Representative - Remote
Cynet Systems
Remote
senior
customer service
customer service representative
service representative
representative
remote
medical
customer service
senior
customer service representative
service representative
representative
remote
February 2, 2023
Cynet Systems
Alhambra, California
We are looking for Senior Customer Service Representative - Remote / Telecommute for our client in Alhambra, CA
Job Title: Senior Customer Service Representative - Remote / Telecommute
Job Location: Alhambra, CA
Job Type: Contract
Serves as primary point of contact for access to client's academic medical centers and Health Sciences Campus.
Answers, screens, and directs incoming and outgoing telephone calls, electronic messages, and other web-based communications using a call management system.
Responds to basic inquiries and refers other inquiries to appropriate medical personnel.
Contacts and distributes messages to medical personnel using a variety of electronic methods including text, voice, and email systems.
The Patient Access Liaison II will also be responsible for scheduling and confirming initial and follow-up medical appointments, and registering patients, including verifying insurance coverage to advise patients of any estimated financial responsibility.
The Patient Access Liaison II will also perform data entry, ensure data integrity, and reconcile as needed.
Required:
High school diploma.
Minimum two (2) years of experience working in a call center, customer service, and/or healthcare department/ environment (or combination of that equals two years).
Demonstrated interpersonal skills.
Ability to multitask.
Excellent verbal and written communication skills.
Job Title: Senior Customer Service Representative - Remote / Telecommute
Job Location: Alhambra, CA
Job Type: Contract
Serves as primary point of contact for access to client's academic medical centers and Health Sciences Campus.
Answers, screens, and directs incoming and outgoing telephone calls, electronic messages, and other web-based communications using a call management system.
Responds to basic inquiries and refers other inquiries to appropriate medical personnel.
Contacts and distributes messages to medical personnel using a variety of electronic methods including text, voice, and email systems.
The Patient Access Liaison II will also be responsible for scheduling and confirming initial and follow-up medical appointments, and registering patients, including verifying insurance coverage to advise patients of any estimated financial responsibility.
The Patient Access Liaison II will also perform data entry, ensure data integrity, and reconcile as needed.
Required:
High school diploma.
Minimum two (2) years of experience working in a call center, customer service, and/or healthcare department/ environment (or combination of that equals two years).
Demonstrated interpersonal skills.
Ability to multitask.
Excellent verbal and written communication skills.
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