Solution Engineer

Solution Engineer

At Scalable Display Technologies you will have the chance to make an immediate impact on an organization that is quickly changing the digital projection industry. Work with a culturally-diverse team that believes in working hard—and smart. You will experience the rewards of ownership along with outstanding compensation and benefits while building displays with 100s of millions of pixels. If you are ready to roll up your sleeves and put that entrepreneurial spirit to work in a culture of innovation, we are looking forward to hearing from you.

Overview: Demonstrate, deploy, and service Scalable’s edge blending and image warping technologies as part of complex display systems for simulation, theme park, and commercial applications. See http://www.scalabledisplay.com/gallery/ for examples of projects.

Responsibilities:

• Develop a deep understanding of Scalable’s products and related third-party technologies.

• Gain familiarity with the various system calibration architectures existing in the field.

• Diagnose, troubleshoot and resolve customer issues via phone, e-mail, remote connection etc.

• Travel to customer sites to perform software installation and onsite support.

• Manage customer expectations and ensure a high standard of quality across all customer interactions.

• Demonstrate and explain Scalable’s solutions to customers in the field and at trade shows.

• Assist the sales team in assessing feasibility and risk of proposed projects.

• Advise customers regarding the best solution for their application and educate them towards their ultimate self-sufficiency.

• Gather customer feedback as input to Scalable’s new product and feature development.

• Provide occasional after-hours technical support as needed.

• Build, maintain and test systems to facilitate support, sales and/or software QA testing.

• Assist with maintenance of office IT infrastructure.

• Document new software features and maintain existing documentation and customer knowledge base.

Qualifications:

• BS in Computer Science, Electrical, Mechanical, or Optical Engineering.

• Ability to travel domestically with reasonable advance notice.

• Ability to communicate positively with customers; prior customer support experience is a plus.

• General understanding of coding principles; ability to write scripts.

• Proven troubleshooting and diagnostic skills.

• Intellectually curious and enthusiastic about learning new technologies.

• Self-motivated with excellent time management skills.

• Able to work well under pressure.

• Clear technical communicator.

• Independent thinker, but collaborates with the team to increase internal knowledge base.

• Familiarity with digital projection systems, GPUs, and VR/AR is a plus.

• Familiarity with pro A/V and simulation industries is a plus.
• Must have valid drivers license.

Travel:

Periodic travel (up to 50% of the time in any given month) will be required in order to support scheduled customer installations. Customer site visits typically range from a single day up to a week, depending on complexity. Site visits are planned in accordance with Scalable’s on-site travel policy and with due consideration for current travel advisories.

Culture:

Our small company culture provides a rich environment for personal and professional growth. Our onboarding process includes in-depth training in our products and services. Company culture includes team lunches, company outings and team-building activities as the situation allows. We do “virtual” outings to help keep us connected!

Location:

Scalable’s office provides a fun, modern and rewarding working environment in Central Square, Cambridge, just steps from the MBTA Red Line. Remote work is also available as the situation dictates.

This position offers a competitive salary and comprehensive benefits, including Health Insurance, Long and Short Term Disability, Life, Dental and participation in a SIMPLE IRA plan with an employer contribution after 1 year.

Please send a cover letter along with your resume when applying. We are an Equal Opportunity Employer. No phone calls or emails from recruiting agencies.

Job Type: Full-time

Pay: $48,000.00 - $65,000.00 per year

Benefits:

• Dental insurance
• Flexible spending account
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus pay

COVID-19 considerations:
Proof of vaccination is required

Ability to commute/relocate:

• Cambridge, MA 02139: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Bachelor's (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Work Location: One location