Job Title: Preferred Services Scheduler

About Us:

At Stericycle, we deliver solutions and drive innovations that protect the environment, people, and public health. This includes working to create a more sustainable, shared future. Our innovative solutions make a difference in people's lives, communities, and our planet by protecting their health and well-being. Change your career. Change your world. Join Stericycle and help protect health and well-being in a safe, responsible, and sustainable way.

Position Purpose:

Manages the calendars of multiple Educators by scheduling onsite visits with Preferred Services customers in assigned territories, while adhering to defined scheduling guidelines. This includes complex scheduling due to geography, travel time, travel between time zones, coordination of customer/Educator’s schedules, and challenges reaching the appropriate customer contact. Maintain ongoing communication with the Educator and escalate issues or customer requests to the Preferred Services Supervisor.

Key Job Activities:

• Manage the books of business and calendars of four or five Educators who provide compliance services to our customers, while adhering to established parameters, due dates, and scheduling goals.
• Respond to all phone calls and emails in a timely manner and document every encounter and attempt to connect. Confirm appointments as defined by policy.
• Conduct regular audits to ensure what we have scheduled in the system has been properly and accurately entered into the Educator’s calendar.
• Perform other duties and handle other responsibilities, as assigned.

Education:

Experience (North America):

• Education equivalent to an Associate’s degree
• Preferred a minimum of one year of experience working in a medical or dental environment
• Manage the books of business and calendars of four or five Educators who provide compliance services to our customers, while adhering to established parameters, due dates, and scheduling goals.
• Respond to all phone calls and emails in a timely manner and document every encounter and attempt to connect. Confirm appointments as defined by policy.
• Conduct regular audits to ensure what we have scheduled in the system has been properly and accurately entered into the Educator’s calendar.
• Perform other duties and handle other responsibilities, as assigned.

Benefits:

Stericycle currently offers its employees the option to participate in a full range of benefits, including a health care program which includes medical, dental, vision and prescription coverage, healthcare and dependent care flexible spending accounts, life and accidental death and dismemberment insurance, an employee assistance program, tuition reimbursement, paid vacation and sick time, a 401(k) plan, and an employee stock purchase plan. Participation in some programs requires that employees be regularly scheduled to work a minimum number of hours and/or to have fulfilled a waiting period after they begin employment with Stericycle.

Disclaimer:

The above description is meant to provide a summary of the nature and level of work being performed; it should not be construed as an exhaustive list of all responsibilities, duties and requirements of the job or person. This document does not create an employment contract, implied or otherwise. Stericycle will consider requests for workplace accommodations for protected physical or mental limitations in accordance with its human resources policies and local laws.To the extent permissible under local law, and consistent with business necessity, Stericycle reserves the right to modify the content formally or informally, either verbally or in writing, at any time with or without advance notice.