Call Center Representative Work From Home
MedCost
Remote
call center
representative
work from home
call center
customer service
remote
calls
entry level
representative
customer needs
information research
research
written
January 28, 2023
MedCost
Wylie, Texas
[Customer Service / Remote] - Anywhere in U.S.
/ Competitive compensation and benefits - As a Call Center Rep you'll:
Answer calls from MedCost customers for benefit questions and support, and provide resolutions as applicable for the levels defined for an entry level call center representative; Identify Customer needs, clarify information, research every issue & provide solutions; Complete a clearly written, detailed, accurate documentation of all conversations in MBS call center database; As necessary, determine the need for escalation and the appropriate referral channels, and send request for additional action steps.
Hiring Fast >>
/ Competitive compensation and benefits - As a Call Center Rep you'll:
Answer calls from MedCost customers for benefit questions and support, and provide resolutions as applicable for the levels defined for an entry level call center representative; Identify Customer needs, clarify information, research every issue & provide solutions; Complete a clearly written, detailed, accurate documentation of all conversations in MBS call center database; As necessary, determine the need for escalation and the appropriate referral channels, and send request for additional action steps.
Hiring Fast >>
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