Sr Call Center Rep Inventory Management SoCal-Remote
Edwards Lifesciences Corporation
Remote
call center
inventory management
management
remote
customer service
manager
healthcare
team
management
email
coordinate
departmental
erp
February 21, 2023
Edwards Lifesciences Corporation
Buena Park, California
Our Senior Representatives will deliver excellent customer service to customers with high expectations! You will support our customers by instilling trust, driving results, and staying patient focused! The ability to change hats and work as a team and independently is essential to success.
You are the first point of contact and will own the customer experience from start to finish.
Each interaction will require the ability to follow our processes with speed and accuracy.Work Schedule:
Position is remote, with occasional on-site meetings.
Candidate to reside within a commutable distance to Irvine, CA.Working Hours:
8:
00AM - 4:
30PM (PST).Key Responsibilities:
Manage customer contacts and order detail with razor sharp accuracy in our case management systemPrioritize high work volumes from phones, email, case management, and faxesProactively track, resolve, and escalate order or cases in alignment with service excellence standards and attention to detailPlace and monitor orders via phone, fax, and email for hospital and sales rep customersOwn it! Proactively communicate backorders, order status, product availability, and missed deliverablesResolve complex issues via root cause analysis investigation, proposal of resolution, and resolution implementation with limited interventionSystematically process and transact consignment conversions & reconciliationsProcess customer returns and coordinate with Inventory TeamsComplete customer creditsBecome a SME who can coach and train othersOther incidental duties:
Coordinate with warehouse personnel regarding changes to shipping time and inventory cycle counts.Basic Qualifications:
H.S.
Diploma required plus minimum of 4 years customer service experienceExcellent written and verbal communication, interpersonal and relationship building skillsAbility to work in a demanding environmentExcellent Customer Service skills with ability to resolve demanding situationsAbility to build and maintain strong relationships across the organization to influence and achieve objectivesStrong Time Management Skills with ability to prioritize competing objectivesMust be able to work in a team environment with minimum supervision, this includes inter-departmental and cross-departmental business partnersDemonstrates problem-solving and critical thinking skillsProficient in MS Office SuiteExperience within an ERP softwarePreferred Qualifications:
Experience in a medical device call center is STRONGLY preferredBachelor's degree preferredSalesforce.com experienceProficient in JDE (ERP Software)Inventory managementAligning our overall business objectives with performance, we offer competitive salaries, performance-based incentives, and a wide variety of benefits programs to address the diverse individual needs of our employees and their families.The base pay range for this position is $47,000 to $65,000 (highly experienced).
The pay for the successful candidate will depend on various factors (e.g., geographic location, qualifications, education, prior experience).
Edwards is an Equal Opportunity/Affirmative Action employer including protected Veterans and individuals with disabilities.COVID Vaccination RequirementEdwards is committed to complying with the requirements and guidance from our government authorities and to protecting our vulnerable patients and the healthcare providers who are treating them around the world.
As such, all Healthcare Interacting positions require COVID-19 vaccination, which includes anyone who directly interfaces with patients and those who interact with healthcare providers as part of their role.
If hired, as a condition of employment, you will be required to submit proof that you have been fully vaccinated for COVID-19, unless you request and are granted a medical or religious accommodation for exemption from the vaccination requirement.
This vaccination requirement does not apply in countries where it is prohibited by law to impose vaccination.
In countries where vaccines are less available, or other requirements exist, we may institute alternate measures that optimize patient safety and healthcare provider safety, which may include regular COVID testing or specific masking requirements.
Associated topics:
customer service manager, customer service team manager, director, gerente de servicio, guidance, manager, operations, operations manager, service manager, telephone
You are the first point of contact and will own the customer experience from start to finish.
Each interaction will require the ability to follow our processes with speed and accuracy.Work Schedule:
Position is remote, with occasional on-site meetings.
Candidate to reside within a commutable distance to Irvine, CA.Working Hours:
8:
00AM - 4:
30PM (PST).Key Responsibilities:
Manage customer contacts and order detail with razor sharp accuracy in our case management systemPrioritize high work volumes from phones, email, case management, and faxesProactively track, resolve, and escalate order or cases in alignment with service excellence standards and attention to detailPlace and monitor orders via phone, fax, and email for hospital and sales rep customersOwn it! Proactively communicate backorders, order status, product availability, and missed deliverablesResolve complex issues via root cause analysis investigation, proposal of resolution, and resolution implementation with limited interventionSystematically process and transact consignment conversions & reconciliationsProcess customer returns and coordinate with Inventory TeamsComplete customer creditsBecome a SME who can coach and train othersOther incidental duties:
Coordinate with warehouse personnel regarding changes to shipping time and inventory cycle counts.Basic Qualifications:
H.S.
Diploma required plus minimum of 4 years customer service experienceExcellent written and verbal communication, interpersonal and relationship building skillsAbility to work in a demanding environmentExcellent Customer Service skills with ability to resolve demanding situationsAbility to build and maintain strong relationships across the organization to influence and achieve objectivesStrong Time Management Skills with ability to prioritize competing objectivesMust be able to work in a team environment with minimum supervision, this includes inter-departmental and cross-departmental business partnersDemonstrates problem-solving and critical thinking skillsProficient in MS Office SuiteExperience within an ERP softwarePreferred Qualifications:
Experience in a medical device call center is STRONGLY preferredBachelor's degree preferredSalesforce.com experienceProficient in JDE (ERP Software)Inventory managementAligning our overall business objectives with performance, we offer competitive salaries, performance-based incentives, and a wide variety of benefits programs to address the diverse individual needs of our employees and their families.The base pay range for this position is $47,000 to $65,000 (highly experienced).
The pay for the successful candidate will depend on various factors (e.g., geographic location, qualifications, education, prior experience).
Edwards is an Equal Opportunity/Affirmative Action employer including protected Veterans and individuals with disabilities.COVID Vaccination RequirementEdwards is committed to complying with the requirements and guidance from our government authorities and to protecting our vulnerable patients and the healthcare providers who are treating them around the world.
As such, all Healthcare Interacting positions require COVID-19 vaccination, which includes anyone who directly interfaces with patients and those who interact with healthcare providers as part of their role.
If hired, as a condition of employment, you will be required to submit proof that you have been fully vaccinated for COVID-19, unless you request and are granted a medical or religious accommodation for exemption from the vaccination requirement.
This vaccination requirement does not apply in countries where it is prohibited by law to impose vaccination.
In countries where vaccines are less available, or other requirements exist, we may institute alternate measures that optimize patient safety and healthcare provider safety, which may include regular COVID testing or specific masking requirements.
Associated topics:
customer service manager, customer service team manager, director, gerente de servicio, guidance, manager, operations, operations manager, service manager, telephone
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