Payments Fraud Investigator

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

Fraud Operations aspires to become an industry leader in aggressively reducing fraud, making it difficult and unprofitable for fraudsters to attempt running an attack through Stripe. The fraud operations team maximizes efficiency, minimizes user friction through consistent & sound decisioning, and proactively addresses fraud vulnerabilities.

What you’ll do

We are looking for someone passionate about fighting fraud, identifying new trends/typologies, educating other Stripes on the operational fraud risk of new markets/products, is naturally curious, and has a strong desire to network with peers and partners within the fraud space.  This position works closely with cross-functional stakeholders across engineering, sales, financial crimes, vendor management and more!

The right candidate for this role will have a minimum of two years experience in fraud, preferably within e-commerce or payments, and possess a deep understanding of fraud typologies, fraud controls, root cause analysis assessments, and demonstrated experience mitigating fraud risk. 

Responsibilities

•  Investigate high risk accounts to identify fraudulent merchants, card testing, account takeover, and other fraud vectors.


• Conduct deep dive investigations on merchant accounts to support financial partner requirements.


• Identify risk factors and trends of potentially fraudulent activity, including the development of trend reports and key indicators to serve as early warning risk indicators for potentially fraudulent activity. 


• Help develop and implement comprehensive fraud detection strategies and business rules that balance fraud loss, cost of execution, and customer experience.


• Lead root cause analysis to identify opportunities to predict, prevent, and mitigate risk within process and performance.


• Utilize analytics to optimize existing fraud strategies, in order to reduce false positive rates and increase fraud detection rates while minimizing user friction.


• Participate in monthly, quarterly, and annual business reviews for the Fraud Operations team.


• Identify gaps in current systems, policies and strategies, and recommend enhancements and process improvements to mitigate emerging fraud risks through a collaborative approach with stakeholders.

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• A minimum of two years experience in fraud analysis, fraud investigations, or fraud operations.


• Knowledge of fraud schemes, fraud prevention methods, and fraud detection tools.


• Experience using data to propose creative solutions to both tactical and strategic problems.


• Creativity, a team-focused mentality, and effective problem solving skills.


• The ability and desire to question the status quo


• The ability to approach challenges from a user perspective while being pragmatic & solutions oriented.

Preferred qualifications

•  Fraud experience in payments, e-commerce, or fintech mitigating digital/card-not-present fraud.


• Proficient in using SQL to build queries, data visualizations, and dashboards.


• Experience identifying and mitigating account takeovers, card testing, and distributed fraud attacks.


• Prior fraud experience across multiple industries/verticals.


• Experience in a high growth technology company