Customer service
Global Response
Margate, Florida
customer service
customer interactions
customer service
health
dental
gift cards
electronics
answering phones
identifying
management
complicated
written
communicator
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December 7, 2022
Global Response
Margate, Florida
FULL_TIME
$14-14/HOUR
Job Description :
What are the benefits?
- Health, Dental, Vision
- 401k Savings
- Employee Advancement, Career Path Development
- Promote from within
- Weekly drawing (gift cards, electronics etc)
- Paid Time Off for ALL employees, starts earning from day 1!
- Casual environment
- DailyPay Partner - get paid daily!
What Will I Be Doing?
- Answering phones, emails, and live chat from customers
- Professionally responding to customer inquiries
- Identifying, escalating priority issues, and reporting to high-level management.
- Following up on complicated customer interactions where required.
- Recording details of customer interactions (proficiently and accurately)
- Develop rapport with customers, with an upbeat and positive attitude
- Offer solutions- not excuses
What qualities do I have?
- Excellent customer service attitude.
- Ability to engage and tailor interactions with each customer, making their experience exceptional
- Friendly, confident, and a self-starter
- Strong verbal and written communicator
What qualifications do I need?
- 1 year of customer service-related experience (preferred)
- 1 year of call center (preferred)
- 1 year of Tax Prep, Bookkeeping or Accounting experience (required)
- Basic knowledge of computers e.g navigation, 30+ words per minute, copy / paste, open tabs (required)
- Excellent grammar, punctuation, and spelling (required)
Last updated : 2022-11-22
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