Remote-Outbound Customer Service Rep

Description:

Campaign Purpose:
Advocates to connect members with their Optum CDO's to schedule Influenza, COVID-19 and other outstanding vaccines and appointments etc.
Member Outreach - Influenza Campaign - High Touch VIP Client - Internal Dialer from Optum's internal system.
Calling unengaged member population, warm conference to Primary Care Provider.
Educating members on their health plans, asking them to conduct a survey or calling to remind them of an event within their market.
They will need to use their "up selling" skills.
They will need a soft sales mentality, MAIN GOAL:
complete survey or get them to schedule an appt with community center.
Positions in this function are responsible for providing expertise and customer service support to members, potential leads, brokers, customers, and/or providers.
Direct phone-based, in person, or digital customer interaction to answer and resolve a wide variety of inquiries.
The Patient Acquisition and Retention Advocates are often creating the customer's impression of the company that is represented and are responsible for actuating member retention and facilitating member acquisition.
Position will enhance customer satisfaction by providing best-in-class telephone, in person, or digital support for a variety of inquiries, including but not limited to:
network benefits, provider group information, health plans accepted by the medical or provider group, finding a provider, qualifying potential leads, capturing contact information for all callers (lead generation), and problem resolution for prospective lead, current members, and other customers.
The PAR will always use a professional and pleasant tone in every call treating every call with care.
PAR will answer several phone queues for multiple lines of business with varied operating hours.
This position will support local market and marketing campaigns through inbound and outbound calls, fulfillment of marketing mailers, and digital support.
Accurate logging of prospect contact information and call results under appropriate campaign in our CRM software Salesforce is required.
Skills:

Customer service, Call center, Microsoft office, Customer service oriented, Data entry, Customer service call center, communication and people skills, communication and organization skills, communication and negotiation skills, communication and computer skills, customer service skills, computer skills, customer service support, customer service sales, Inbound call, Customer support, Service, Health care, Outbound calls, Insurance, Retail, Bilingual, Medical, Sales, Customer care, Email, Microsoft excel, Collection, Medicare, Open enrollment, Inbound call center, Support, Administrative support, Contact centre, Insurance verification, Phone etiquette, Medical terminology
Top Skills Details:

Customer service,Call center,Microsoft office,Customer service oriented,Data entry,Customer service call center,communication and people skills,communication and organization skills,communication and negotiation skills,communication and computer skills,c
Additional Skills & Qualifications:

Professional Customer Service Experience Call Center Experience Outbound Calls Inbound Calls Remote / Work from home experience Dedicated work space Phone Etiquette
Experience Level:

Entry Level
About Aston Carter:

Please Note:
Scammers are posing as Aston Carter.
We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.
At Aston Carter, we're dedicated to expanding career opportunities for the skilled professionals who power our business.
Our success is driven by the talented, motivated people who join our team across a range of positions - from recruiting, sales and delivery to corporate roles.
As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.
Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America.
Spanning four continents and more than 200 offices, we extend our clients' capabilities by seeking solvers and delivering solutions to address today's workforce challenges.
For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com.
Aston Carter is a company within Allegis Group, a global leader in talent solutions.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-#-# or email .
@astoncarter.com ( .
@astoncarter.com) for other accommodation options.
However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting.
The Recruiter is the sole point of contact for questions about this position.
Associated topics:
associate, call center associate, customer service representative, internship, phone, platform support, rep, representante de servicio al cliente, service representative, technical support