Tier 2 Network Support Engineer

Overview

TeleWorld Solutions is a strategic wireless engineering and consulting firm offering network operators, OEMs and tower companies turnkey design, optimization, network dimensioning and deployment services. With the experience of hundreds of thousands of successful implementations, including macro, DAS, Small Cells, and Wi-Fi, the world’s leading network operators and OEMs trust our knowledge and experience to plan, perform, troubleshoot and implement an array of technologies and solutions. TeleWorld helps customers plan, design, manage, measure and monetize opportunities throughout the network lifecycle and across every element of their network.

We are looking for a 4G LTE / 5G NR Tier 2 Network Support Engineer to join our Wireless Networks team. Initially, you will be a key contributor on our FOA team executing complex text cases in a live production environment to gain customer acceptance of new product software, new hardware revisions, new never before seen virtual products and cutting edge hardware. At other times, you will support those products being technical interface to customer market teams. You’ll have your finger on the pulse of the entire customer network. You will monitor the network health, make improvement recommendations and repair the network. You represent Client when leading network outages in a multi-vendor environment.    

Role: Tier 2 Network Support Engineer

Start: 2 weeks

Shif Work Required

Location: Plano, TX

Duration: Long Term

Come join our Team. The Company with Great Benefits and recently certified as "A Great Place To Work"

Responsibilities

• Execute Regression and New Feature test cases in a live production pre-GA environment


• Work as part of a project team working to gain customer GA acceptance of new software and HW products


• Provide in-depth technical log analysis, check network configuration, and support customer as needed


• Knowledgeable on 4G and/or 5G 3GPP technologies


• Be able to work in Client’s System Integration lab, customer labs, and commercial networks for reproducing, troubleshooting and investigating poor performance related issues


• Strong on customer support as well as data analysis of logs and pcaps etc


• Must be able to drive for resolutions with other Engineering team on an open ticket


• Provide 24/7 on-call support as needed for commercial Network outages and network performance issues. Also provide technical reviews and provide support to customers as needed


• Experience with wireless network architecture, protocols, RF optimization and standards


• Develop Root Cause Analysis (RCA) on outages or market performance issues (e.g., throughput, accessibility, sustainability, handovers (Intra/X2/S1), capacity and coverage)


• Be able to review various Engineering MOPs and identify missing steps or issues if any


• Be able to proactively perform data audit, SW/FW audit, and health check of the OSS if needed


• Be able to collect logs and perform log analysis for discussions with Tier3 and HQ on various issues


• Resolve high severity issues (sev1 & sev2) to meet the agreed SLA requirements - 2nd level incident analysis


• Provide updates and resolutions on open tickets

Qualifications

Success Criteria:

• Be able to understand new features and at times develop test procedures used to validate the feature


• Maintain a schedule for test case execution to meet launch dates


• Be able to train provide guidance and support to other team members on new project, processes, etc. as needed

Other Skills:

• Familiar with RLC/MAC layer, different types of control channel and traffic channels, network access procedures, power control, handover algorithms, QoS types, TDD/FDD modes, HARQ/ARQ concepts, etc.


• Be able to develop tools and scripts to automate tasks on OSS and eNBs to aide with the investigation as needed

Background / Experience Required:

• Customer support or lab testing experience is preferred

Education, Work experience and necessary Skills & Attributes:

• BS EE or CS required (preferred MS ESS or CS) - with at least 5 years of telecom work experience


• Good knowledge of wireless network architecture concepts especially in RAN domain


• Good knowledge of UNIX/LINUX operating systems


• Good customer support experience


• Good analytical skills to investigate and evaluate trending data for issue resolution


• Ability to develop scripts and tools to aide with the reports generation and analysis will be a plus