Remote Pharmacy Tech Representative

Aston Carter Remote
remote pharmacy tech representative call center email team accommodation recruiter remote pharmacy technician medical
January 24, 2023
Aston Carter
Durham, North Carolina
Equipment provided
Need to be flexible to work between the hours of 8am-8pm EST
Primary Call Center contact for pharmacies and medical professionals.
Programs typically consist of pharmaceutical brand initiated payment assist solutions such as co-pay cards or vouchers.
Call Center Representatives are responsible for fielding requests such as: card activation, program eligibility, explanation of program benefit and
explanation/troubleshooting of submission rejection.
Call Center Representative traditionally provides initial support for customer requests via telephone, email, fax, or other available means of contact to the Support
Quickly assesses the user's issue and provides first level support for problem resolution.
Documents information specific to the resolution and escalates unresolved issues expeditiously to the appropriate area.
Requires the ability to recognize operational challenges and suggest recommendations to management, as necessary.
Works under moderate supervision and typically reports to the Customer Service Supervisor.
About Aston Carter:
Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.
At Aston Carter, were dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.
Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients capabilities by seeking solvers and delivering solutions to address todays workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit Aston Carter is a company within Allegis Group, a global leader in talent solutions.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-###-#### or email [email protected] ( [email protected]) for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

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