REMOTE Polish Speaking Scheduling Coordinator
A VERY-WELL KNOWN eCOMMERCE COMPANY BASED OUT OF SEATTLE, WA IS HIRING FOR A FULLY REMOTE POLISH-SPEAKING SCHEDULING COORDINATOR TO JOIN THEIR TEAM!
Candidates must be FLUENT IN POLISH and have Administrative or Scheduling experience to be considered. This is a great foot-in-the-door position to land a position with one of the largest Fortune 100 companies in the world!
Description:
The Sign Language Service Coordinator interacts directly with third-party vendors, sign language interpreters, and internal customers to manage interpreting requests for candidates and employees, ensuring a frustration-free experience. The person in this role is responsible for triaging and managing interpreter requests from end-to-end through the company's internal scheduling platform. The Scheduling Coordinator schedules and assigns interpreters, prioritizes time-sensitive requests, and audits the scheduling platform to identify and resolve errors and request duplications. The Coordinator has the skill to collate and respond to low-risk customer escalations and elevate moderate to high-risk escalations to leadership as needed. Coordinator responsibilities include reviewing and validating incoming requests and communicating with relevant parties to ensure seamless service delivery for customers.
Job Responsibilities:
• Navigate a robust scheduling platform
• Triage and prioritize requests for interpreting services made through the internal platform
• Adhere to scheduling workflows and manage requests by reading and routing correspondence, collecting customer information, and overseeing assignment coordination
• Receive customer feedback and escalate when necessary
• Apply knowledge of cultural norms within diverse linguistic communities to provide exceptional and swift customer service
• Respond to emails and instant messages regarding interpreting requests
• Assign Amazon interpreters, when appropriate, for requests
• Respond to emails and instant messages regarding interpreting requests
• Communicate with third-party vendors to assign requests
• Communicate with requestors as needed
• Confirm schedules and appointments
• Canceling appointments when requested
• Detail oriented
• Attentive to urgent and ad hoc requests
• Input customer data into related systems
• Maintain data integrity
• Maintain customer confidence and protect operations by keeping information confidential
• Maintain historical data by accessing electronic filing and retrieval systems
• Contribute to overall service delivery by accomplishing related results as needed
• Ability to work nights and weekends
Additional Skills & Qualifications:
Basic Qualification:
• High School diploma, GED or equivalent
• Microsoft Office Skills
• Computer operating and database management skills
• Experience working with confidential Information
• Excellent customer service and communication skills
• Ability to troubleshoot and escalate when necessary
• Ability to work in a fast-paced environment
• Highly Motivated and self-starter
• Previous scheduling or administrative experience
Experience Level:
Entry Level
About Aston Carter:
Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.
At Aston Carter, we're dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions - from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.
Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients' capabilities by seeking solvers and delivering solutions to address today's workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit ~~~. Aston Carter is a company within Allegis Group, a global leader in talent solutions.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call ~~~ or email ~~~ (~~~) for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.