Technical Support Scientist

Cameron Craig Group Cambridge, MA
technical technical support technical software technical support research field support support teams tracking database technical documentation training materials
December 5, 2022
Cameron Craig Group
Cambridge, MA

My client is expanding and seeks a Technical Support Scientist to support clients on cutting edge technology. The ideal candidate will take on the following tasks:

  • Identify, research, and resolve issues, and escalate more challenging problems to field support teams.
  • Capture customer feedback using case tracking database and log customer impact and lessons learned.
  • Develop, write, and edit technical documentation and training materials for internal and external customers.
  • Develop into an expert on the technology including instrumentation, software, consumables, and full integration of the platform.
  • Work directly with external and internal customers to record problems, investigate underlying causes, and identify short term and long-term solutions.

The ideal candidate will possess the following qualities:

  • 3+ years relevant lab experience in molecular biology, histology, life sciences, or related field.
  • Proven ability to resolve complex issues while maintaining positive customer relations.
  • Highly motivated and successful individual who can build and maintain a positive attitude in a challenging, and fast-paced work environment.
  • Highly proficient in leveraging technology and the use of business platform tools including Salesforce, MS Office and other relevant software applications.
  • Exceptional problem solving and interpersonal skills, coupled with outstanding written and verbal communication skills.

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