Desktop Support Engineer

About Alogent:

Alogent is a tenured financial software technology company. We provide dynamic check-image capture, document management and digital banking solutions to all segments of the banking industry ranging from credit unions and community banks to Tier-1 banks. Our proven solutions are designed to deliver strategic goals of reduced costs, increased efficiency, and enhanced services through any channel—in person, online or on the go. A rapidly growing company, Alogent provides opportunity for significant career growth for talented, dedicated professionals.

The company is headquartered in Peachtree Corners, GA, with employees across the United States.

Job Overview:

The Desktop Support Engineer is the primary contact for internal end user IT support. As a member of the IT team, you will be responsible for prioritizing, resolving, and escalating incoming IT tickets, troubleshooting issues with end user hardware/software, imaging/deploying end user equipment, and managing the user accounts in the centralized systems that support Alogent users.

This is a hands-on position that requires 2 years of experience with Microsoft Windows, Office, and Active Directory along with experience managing standard Windows or Mac based hardware, peripherals, and networking. Hands-on work with managing DNS, VMWare vSphere, AWS, Azure or other cloud-enabled environments is a definite plus.

This position will be located in our Peachtree Corners, Georgia office supporting Alogent employees in the US and abroad. This is not a remote position.

* Important Note: Applicants for employment in the United States must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Alogent.

Responsibilities:

• Monitor new and existing IT trouble tickets and tasks. Prioritize, manage, and complete IT trouble tickets and tasks in a timely manner


• Provide full-service end user support for Dell and Apple laptops, docking stations, and monitors as well as printers, storage devices, and other peripherals


• Process, image, and deploy new end user equipment purchases


• Manage end user networking and VPN connections; troubleshoot networking issues


• Provision and support Office365 accounts and services


• Provide support for Microsoft Windows/Server and macOS operating systems


• Assist end users in use of standard Microsoft software: Outlook, Word, Excel, PowerPoint, Visio, Project, Teams and SharePoint


• Proactively identify issues, create tickets, tasks, and documentation, escalate issues and actively participate in the problem resolution process


• Proactively seek new information about changing products, markets, procedures, techniques, industry trends, developments, and best practices


• Maintain a high level of urgency and excellent customer response time

The above statements are intended only to describe the general nature of the job and should not be construed as an all-inclusive list of position responsibilities.

Requirements:

• 2 years of technical experience supporting a Microsoft Windows environment


• Experience with:
  
  
  
  • Microsoft Windows and Windows Server
  
  
  • Microsoft Office365 services and applications, including Teams, and SharePoint
  
  
  • Active Directory, Group Policy, DNS, DFS
  
  
  • VPN support, and basic network troubleshooting
  
  
  
  


• Familiarity with virtualization concepts, preferably VMware vCenter/vSphere


• Exceptional skills in diagnosing, troubleshooting, and solving complex technical problems and providing detailed technical analysis


• Relevant certifications (A , Network , CCENT, MCP, MTA)

Preferred:

• Some experience or understanding of one or more of the following:
  
  
  
  • Microsoft SQL Server
  
  
  • Network VLAN configurations and network subnetting
  
  
  • Enterprise server equipment – preferably Cisco UCS and IBM blade servers
  
  
  • Enterprise storage area networks – preferably IBM and HPE\Nimble SANs
  
  
  • Enterprise network devices – preferably Palo Alto firewalls and Dell/EMC switches
  
  
  • VMware vCenter/vSphere VM creation, organization, monitoring, and maintenance
  
  
  • Linux system administration
  
  
  • Administration/provisioning work in cloud technologies (AWS/Google/Azure)
  
  
  
  


• Advanced certifications (CCNA, MCSA, VCP)

Benefits: 

• Competitive benefits including medical, dental, vision, life, disability, Employee Assistance Program, Flexible Spending Account, Group Accident, Critical Illness, and Identity Protection Program


• Excellent 401(k) plan with company match


• Paid time off (PTO) and Holidays


• Wellness programs


• Monthly Eat, Learn, Grow session on various topics


• A knowledgeable, high-achieving, experienced, and fun team


• A diverse work atmosphere

Employee Polygraph Protection Act

Equal Employment Opportunity 

Family and Medical Leave Act

Alogent is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, or any other characteristic protected by federal, state or local laws.

Notice To Third-Party Agencies:

Alogent does not accept unsolicited resumes from recruiters or agencies. Any staffing/employment agency, person or entity that submits an unsolicited resume to this site does so with the understanding that the applicant's resume will become the property of Alogent. Alogent will have the right to hire that applicant at its discretion and without any fee owed to the submitting staffing/employment agency, person, or entity.