Sr. Systems Engineer
Berkley Technology Services (BTS) is a dynamic company committed to providing world class IT services. We offer a unique culture, enabling our team members to be on the cutting edge of technology while delivering high quality solutions. We are looking for outstanding individuals who will bring unique perspectives, insight and innovation to our teams. BTS, a member company of W. R. Berkley Corporation, has facilities located in Des Moines, Iowa and Wilmington, Delaware.
Our functions include working with various third parties to develop, integrate, and support insurance systems of WRBC's operating units. BTS strives to provide these functions in a holistic manner including helpdesk support, system connectivity, and operational support. Additional responsibilities include coordinating communications regarding best practices in the use of our supported systems and researching new technology. At BTS, there are opportunities associated with being a part of an established and empowering corporation while maintaining a positive personal working environment. Additionally, we provide a competitive compensation and benefits package including a casual dress code. BTS is constantly growing and expanding to meet the changing demands of one of the most successful insurance organizations in the world. Visit us at berkley-bts.com to learn more information.
The Company is an equal employment opportunity employer.
Designs significant new system functionality with a consideration of performance, stability, and supportability. Reviews and provides feedback on business requirements to fully leverage technology to improve business functions. Defines standards and design patterns/paradigms for system development within a team. Actively participate in the planning and implementation of systems, infrastructure and related hardware and software. Provide advanced troubleshooting for infrastructure, networking, security, and application issues. Provide project architecture and oversight with in-depth technical expertise on infrastructure projects. Assess and recommend architectural designs/changes to customer systems in response to business or technical drivers. Contribute to written proposals and develop technical documentation. Subject matter expert for specific technologies within the Infrastructure practice (e.g. Directory Services, Messaging). Demonstrates a robust understanding of all the business processes and system interfaces of a system. Demonstrates problem solving skills that span the application, middleware, and infrastructure levels. Ability to clearly communicate problem/resolution process to customers or management.
Actively participate in the planning and implementation of systems, infrastructure and related hardware and software.
Serve as liaison to vendors (e.g. Microsoft, Symantec) to facilitate problem resolution.
Be able to serve as a Lead Engineer on engagements and work directly with Project Management, Account Management and Customer teams.
Ability to mentor and cross-train technical staff.
Provides guidance on BTS development standards and quality expectations to employees entering the job family.
Collaborate with technical staff, including project managers.
Customer liaison for solutions including presentation of design and deployment strategies.
Provide subject matter expertise in the areas of Active Directory, DNS, and Windows Server operating systems.
Document server topology diagrams.
High level of design, architecture and engineering expertise with virtualization and automation technologies (ie. VMware, Citrix, Service Now).
Serve as a Lead Engineer on engagements and work directly with Project Management, Account Management, and Customer teams.
Responsible for system level programming / scripting on an ad hoc basis and to facilitate the management of supported applications and technologies.
Develop the planning, architecture, and oversee the implementation of policies and procedures to ensure system provisioning and maintenance is consistent with company goals, industry best practices, and regulatory requirements.
Conduct research on emerging products, services, protocols, and standards in support of systems software procurement and development efforts.
Responsible for installation, service delivery and administration of Internet servers, mass storage, LAN/WAN, frameworks and systems applications.
Performs configuration, integration, maintenance, performance management, security management, failure analysis and recovery, and user support.
Provide mentoring and coaching to peers and subordinate team members specifically assigned as Systems Administrators.
Anticipate, mitigate, identify, troubleshoot, report, and resolve hardware, software, and firmware problems on servers, input.
Ensure the integrity, security, and availability of all Windows-based enterprise servers, their respective application databases, and connectivity to and from servers and workstations in accordance to business needs and industry best-practices regarding privacy, security, and regulatory compliance.
Provide second and third level support for Windows servers in a highly available, 24x7 enterprise environment
Manage end user accounts, permissions, access rights, and storage allocations in accordance with best-practices regarding privacy, security, and regulatory compliance.
Maintain and constantly improve server performance, reliability and security, including performance tuning, file system layout and optimization, and ongoing update of services in compliance with security policies
Participate and adhere to defined incident, problem and change management best practices.
Support the deployment of new systems in response to incoming customer requests and organizational requirements.
Operating system/utility software installation, testing, implementation, maintenance, and configuration management.
Document problems and resolution for future reference.
Excellent communication skills particularly across functional technical areas.
Monitor server performance and implement performance tuning.
Oversee server and operating system security following corporate guidelines.
Strong analytical abilities and professional office experience needed.
Mentor and cross train other team members in key skill sets.
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Bachelor s degree from four year college or university with emphasis in related field
(VCP) VMware Certified Professional highly preferred
(MCITP) Microsoft Certified IT Professional Windows Server highly preferred
(CCEE or CCIA or CCE-V) Citrix Certified Enterprise Engineer or Citrix Certified Integration Architect or Citrix Certified Expert - Virtualization highly preferred
Job ID: 2022-7640
Name: Berkley Technology Services LLC
Street: 675 Town Square Boulevard
Industry:
Insurance
Seniority Level:
AssociateMid-Senior Level
Job Functions:
Information Technology
Employment Type:
Full-Time