Customer Service Representative, US Remote
Job Description:
Customer Service Representative
Collaborate with Innovative 3Mers Around the World
Choosing where to start and grow your career has a major impact on your professional and personal life, so it’s equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a diversity of people, global locations, technologies and products, 3M is a place where you can collaborate with 93,000 other curious, creative 3Mers.
“For more than 30 years at 3M, I’ve seen firsthand how it’s a place where curious, creative and collaborative people thrive and build a rewarding career. As a leader in this company, my goal is to ensure each 3Mer sees and feels the positive impact we’re making around the world” – Mike Roman, chief executive officer and chairman of the board at 3M
This position provides an opportunity to transition from other private, public, government or military environments to a 3M career.
The Impact You’ll Make in this Role
As a Customer Service Representative, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:
- Acts as the primary liaison with 3M customers
- Communicates clearly and professionally with 3M personnel by telephone and/or written correspondence
- Educates and informs the customer of various processes and directs customers to appropriate resources
- Develops and leads improvements and/or solutions to work processes and tools
- Handles non-routine and difficult inquiries. Adapts differing techniques and methods to develop solutions for a variety of complex issues
- Resolves non-routine and difficult customer complaints and ensures response to product and service inquiries - Has knowledge and understanding of the current processing systems and can provide service to internal and external customers
- Handles internal and external inquiries, claims and complaints; interprets policies and regulations, investigates problems; and communicate with other departments and providers to research and resolve issues, identify and implement service solutions
- Improves customer satisfaction by identifying patterns of problems and barriers to solutions. Provides insight to resolve problems
- Participates in and maintains a quality service culture within the Customer Account Management Team
Your Skills and Expertise
To set you up for success in this role from day one, 3M requires (at a minimum) the following qualifications:
- Bachelor’s degree or higher (completed and verified prior to start) from an accredited institution
- One (1) combined year of experience engaging, servicing or selling to customers, clients, and/or a direct experience in a 3M Customer Services role in a private, public, government or military environment
Additional qualifications that could help you succeed even further in this role include:
- SAP system experience is preferred
- Knowledge or experience within Customer Services role and responsibilities
- Experienced with cross-functional project leadership preferred
- Ability to resolve conflicts effectively and take the initiative to resolve issues before they become problems
- Ability to follow through with commitments and show concern for the needs of others
- Excellent oral and written communication, including presentation skills
- Clear and conceptual thinking ability; excellent judgment and discretion
- Prefers to stay busy with a full workload and enjoys meeting challenges
- Ability to handle work-related stress; handle multiple priorities simultaneously; and meet deadlines
Location: Remote may be an option
Schedule: Monday to Friday – 7 am to 6 pm (8-hour shift within that time block)
Travel: May include up to 10% domestic
Relocation Assistance: Is not authorized
Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).