Customer Service Representatives/Spanish-Remote

Sutherland Remote
customer service customer service representatives representatives spanish remote work from home bilingual spanish government administrative english customer service operation
November 24, 2022
Sutherland
Rochester, New York
Company Description


Can you deliver exceptional service and solutions to customers through inbound calls and chat in a high-energy work from home environment? Are you an active listener who can leverage probing questions to provide solutions? Do you have an enthusiastic personality and possess a strong attention to detail?


Join Us


We re Sutherland and we re seeking bilingual (Spanish/English) individuals to join us as Customer Service Representatives on a full time, work from home basis. Join us and you will get to work with leading technologies and systems while having a dedicated team of leaders and peers to support you.


Job Description


What we offer:


  • Competitive hourly rate opportunities start at $14 per hour but can vary by role
  • Hours of Operation: Mon-Fri, Monday through Friday 8:00AM to 9:00PM and Saturday 8:00AM to 4:30PM. Candidates must be available for a 40-hour work schedule within the hours of operation.
  • +$1 shift premium if interested in working overnight shifts
  • +$1 premium for Spanish bilingual
  • Medical, dental and vision benefits
  • Paid training & PTO
  • Advancement opportunities 80% of our frontline leaders have been promoted from within
  • Additional pay incentives as well as monthly rewards & recognition programs
  • Employee Discounts
  • EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland


Qualifications


  • Excellent verbal and written communication skills and are a strong multitasker
  • Bilingual (English/Spanish)
  • Full time availability
  • Driven by solving problems and meeting goals
  • Familiar with Microsoft Office tools
  • Experience in customer service and sales
  • High school diploma or equivalent


Requirements To Work From Home
  • Excellent Internet connectivity:
    • Internet access speeds of 2 Mbps upload and 10 Mbps download the faster the better!
    • Wireless and/or satellite Internet Service Providers are not compatible with our systems.
  • Productive work environment:
    • In-house network, and a hard-wired Internet connection capable of continuously supporting outstanding call quality and high-speed response rates.
    • A quiet and distraction-free, secure place to work.
  • A computer with:
    • 1.6 Ghz Dual Core processor (the faster the processing environment, the better)
    • 4 GB RAM
    • 10 GB available hard drive space
    • One or more available USB ports (2.0 or greater)
    • Sound/audio support
    • Windows 10
    • 2 - 20 inch monitors
    • Wired Keyboard
    • Wired Mouse
  • A headset to use for training and meetings that is/has:
    • USB
    • Dual ear
    • Noise-cancelling microphone
  • A Smartphone (iOS or Android), 4 years old or newer, in which you will be able and willing to download our app that will be leveraged for company communications.


Additional Information


About Us:


Sutherland provides our clients customers with seamless, personalized and efficient experiences across a variety of industries including banking and financial services; insurance; communications, media and entertainment; healthcare; technology; retail and consumer packaged goods; and travel, transportation, hospitality and logistics. Together, our nearly 40,000 employees deliver measurable results and create exceptionally engineered brand experiences for some of the world s best-known brands.


EEOC and Veteran Documentation


During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.


At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all


Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.


Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.

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