Customer Service Representatives/Spanish-Remote
Sutherland
Remote
customer service
customer service representatives
representatives
spanish
remote
work from home
bilingual
spanish
government
administrative
english
customer service
operation
November 24, 2022
Sutherland
Rochester, New York
Company Description
- Competitive hourly rate opportunities start at $14 per hour but can vary by role
- Hours of Operation: Mon-Fri, Monday through Friday 8:00AM to 9:00PM and Saturday 8:00AM to 4:30PM. Candidates must be available for a 40-hour work schedule within the hours of operation.
- +$1 shift premium if interested in working overnight shifts
- +$1 premium for Spanish bilingual
- Medical, dental and vision benefits
- Paid training & PTO
- Advancement opportunities 80% of our frontline leaders have been promoted from within
- Additional pay incentives as well as monthly rewards & recognition programs
- Employee Discounts
- EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland
- Excellent verbal and written communication skills and are a strong multitasker
- Bilingual (English/Spanish)
- Full time availability
- Driven by solving problems and meeting goals
- Familiar with Microsoft Office tools
- Experience in customer service and sales
- High school diploma or equivalent
- Excellent Internet connectivity:
- Internet access speeds of 2 Mbps upload and 10 Mbps download the faster the better!
- Wireless and/or satellite Internet Service Providers are not compatible with our systems.
- Productive work environment:
- In-house network, and a hard-wired Internet connection capable of continuously supporting outstanding call quality and high-speed response rates.
- A quiet and distraction-free, secure place to work.
- A computer with:
- 1.6 Ghz Dual Core processor (the faster the processing environment, the better)
- 4 GB RAM
- 10 GB available hard drive space
- One or more available USB ports (2.0 or greater)
- Sound/audio support
- Windows 10
- 2 - 20 inch monitors
- Wired Keyboard
- Wired Mouse
- A headset to use for training and meetings that is/has:
- USB
- Dual ear
- Noise-cancelling microphone
- A Smartphone (iOS or Android), 4 years old or newer, in which you will be able and willing to download our app that will be leveraged for company communications.
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