Regional Vice President, Inside Sales

About A Place for Mom

We’re the leading online platform connecting families searching for senior care with a team of experienced local advisors providing insight-driven, personalized solutions. As the nation’s most trusted senior advisory service, we are a mission-based organization that enables caregivers to make the best senior living decisions for their loved ones. With hundreds of senior living experts nationwide, A Place for Mom helps hundreds of thousands of families each year simplify the process of finding the right senior care solution across home care, independent living, memory care, assisted living, and more. Our services are offered at no cost to families as we’re paid by the 14K communities and 3K providers in our network.

Recently awarded one of the 2022 Best Places to work in NY and Best HR teams by comparably, the leading workplace culture and brand reputation platform, A Place for Mom is committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion.

Employees who thrive at A Place for Mom live our values every day:

• 
  Focus on excellence
• 
  Act with integrity and assume positive intent
• 
  Drive outcomes every day with passion and a sense of mission
• 
  Make the lives of our families and customers better, easier and more successful
• 
  Realize the full potential in each team member - work as a single supportive team

This is an exciting opportunity to join A Place for Mom to lead a team of Inside Sales Managers who manage a remote team of Senior Living Advisors (SLAs). Senior Living Advisors (SLAs) are inside sales representatives responsible for advising families on senior care options and working with them to find the right senior living communities that match their needs. This role requires a combination of analytical and sales skills, a commitment to delivering a seamless consumer experience, and the ability to work cross functionally with other divisions within our organization to maximize outcomes and drive company success.

• 
  Supervise assignment of salesforce compensation, quotas and other sales incentives
• 
  Drive sales to achieve move/points and quotas each month and quarter for inside phone sales team
• 
  Manage and lead team to achieve day to day sales metrics utilizing multiple exception reports in multiple systems
• 
  Lead and support Regional Manager Team that are the direct leaders to each SLA region team
• 
  Direct the evolution of sales territories as the sales teams grow
• 
  Monitor and analyze sales performance; support sales management in achieving goals
• 
  Oversee sales reporting accuracy and distribution
• 
  Recommend revisions to existing reports, or assists in the development of new reporting tools as needed
• 
  Build salesforce growth scenarios and work closely with senior management to refine long-term strategic plans
• 
  Coordinate sales forecasting, planning, and budgeting processes with Finance and HR
• 
  Help manage/resolve invoice disputes and collections with customers directly and with customer account teams
• 
  Customer Relations which entails conference brand calls, webinars, and customer meetings
• 
  Hire, Recruit, train and coach ongoing Regional Manager and Senior Living Advisors
• 
  Manage HR issues (LOA, Exits, New Hires etc.)
• 
  Work with all departments on implementing new systems, programs, process/protocol changes and test pilots
• 
  Collaborate with the development team to implement new sales technology features
• 
  Collaborate with the Learning and Development team on sales team training material and implementation
• 
  Quarterly overnight travel required for Divisional and Organizational Sales Meetings, with additional local travel to visit our community customers in the market
• 
  This is a full time position that will require a flexible work schedule between the hours of 8am and 8pm, with night and weekend call requirements. RMs are required to work

• 
  Four year college degree from an accredited institution.
• 
  10 years sales or sales management experience in a B2C or SMB sales environment
• 
  Strong problem solving skills, analytical capabilities, and collaboration skills
• 
  Ability to manage projects with multiple tracks as a high-energy leader
• 
  Excellent customer service including the ability to train and inspire teams’ members
• 
  Ability to work with multiple customers (families and customers) to achieve sales goals
• 
  Ability to develop clear action plans and drive processes with numerous interdependencies
• 
  Excellent written and verbal communication skills, strong presentation skills

All your information will be kept confidential according to EEO guidelines.