Healthcare Call Center/Scheduler ( Bilingual - Spanish/English) Remote

SUMMARY

We are currently seeking a Connection Advisor Associate - Bilingual Spanish/English to join our Connection Center team. This full-time role will primarily work remotely (days/evenings). The schedule for this position will be 20-40 hours a week between the hours of 7:00 AM - 7:00 PM Monday thru Friday. The schedule will be decided following the 6-week training period. The 3-4 week training period will have a Monday through Friday 8:00 AM to 4:30 PM schedule. _ Employees will need to be within a 2-hour radius of our downtown campus. _

Working remote will start after the 3-4 week training period. Individuals will need a quiet working environment, high-speed internet, fire alarm, fire extinguisher, renters/home owner's insurance, and desk space. Hennepin Healthcare will supply computers, monitors, keyboard, mouse, and phone.

Under general supervision, answers incoming calls and meets caller's needs by scheduling, canceling or rescheduling appointments for assigned Clinics or Services using call center, electronic health record and departmental technology. Answers inquiries and questions, trouble shoots basic issues and provides information.

Required COVID-19 Vaccinations for Employees

Hennepin Healthcare requires employees to be fully vaccinated against COVID-19. This includes all employees, volunteers, students, and contracted staff, with limited exemptions for medical or religious reasons.

RESPONSIBILITIES

Answers assigned calls; prioritizes, screens, and/or redirects calls as needed. Answers questions, handles routine matters and takes messages.
Schedules, cancels and reschedules appointments for patients/callers following standard work and departmental policies and procedures
Obtains and accurately captures demographic information and patient's health insurance information provided by the patient or caller.
Completes multiple types of patient registrations in a professional, accurate, customer-oriented and timely manner while following departmental policies and procedures.
Requests and processes payments for co-pays, pre-pays and outstanding balances.
Meets all departmental quality standards
Transfers calls to Telehealth nurses and/or escalates calls to Team Coordinator or Supervisor as needed
Performs other duties as assigned, but only after appropriate training

QUALIFICATIONS

_ Minimum Qualifications: _

High School Diploma
One year data look-up/data entry experience
Two years' experience in customer service involving complex analytical problem-solving skills
One year experience in a call center with emphasis in a customer service/medical industry
Biligual - Spanish/English

-OR-

An approved equivalent combination of education and experience

Job Types: Full-time, Part-time

Pay: From $19.00 per hour

Benefits:
403(b)
Adoption assistance
Bereavement leave
Commuter assistance
Credit union membership
Dental insurance
Dependent care reimbursement
Disability insurance
Employee assistance program
Employee discount
Financial planning services
Flexible schedule
Free flu shots
Free health screenings
Gym membership
Health insurance
Health savings account
Life insurance
Loan assistance
Loan forgiveness
Loan repayment program
Military leave
On-the-job training
Opportunities for advancement
Paid jury duty
Paid orientation
Paid time off
Paid training
Professional development assistance
Referral program
Retirement plan
Tuition reimbursement
Uniform allowance
Vision insurance
Wellness program
Work from home
Healthcare setting:
Acute care
Ambulatory surgery center
Birth center
Children's hospital
Clinic
Dental office
ER
High acuity unit
Hospital
Inpatient
JCAHO accredited facility
Level I trauma center
Magnet hospital
Medical laboratory
Medical office
Outpatient
Plasma center
Rehabilitation center
Sleep center
Teaching hospital
Telehealth
Medical specialties:
Addiction Medicine
Allergy & Immunology
Anesthesiology
Bariatrics
Burn Care
Cardiology
Cath Lab
Colorectal Surgery
Critical & Intensive Care
Dermatology
Dialysis
Dietetics
Emergency Medicine
Endocrinology
Gastroenterology
Genetics & Genomics
Geriatrics
Hematology
Holistic Medicine
Home Health
Hospice & Palliative Medicine
Hospital Medicine
Hyperbaric Medicine
Infectious Disease
Internal Medicine
Labor & Delivery
Medical-Surgical
Nephrology
Neurology
Nuclear Medicine
Ob/Gyn
Occupational Medicine
Oncology
Ophthalmology
Orthopedics
Otolaryngology
Pain Medicine
Pathology
Pediatrics
Perioperative Care
Physical & Rehabilitation Medicine
Plastic Surgery
Podiatry
Primary Care
Psychiatry
Public Health
Pulmonology
Radiology
Reproductive Endocrinology & Infertility
Rheumatology
Sleep Medicine
Sports Medicine
Surgery
Telemetry
Transplant Surgery
Trauma Medicine
Urology
Wound Care
Schedule:
10 hour shift
8 hour shift
Afternoon shift
Day shift
Evening shift
Monday to Friday
Morning shift
No nights
No weekends

People with a criminal record are encouraged to apply

Ability to commute/relocate:
Minneapolis, MN 55415: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):
The schedule for this position will be 40 hours a week between the hours of 7:00 AM - 7:00 PM Monday thru Friday, no weekends. Are you able to be available for this shift?
Note: the schedule will be decided following the 6-week training period. The 3-4 week training period will have a Monday through Friday 8:00 AM to 4:30 PM schedule. (This will be held on campus).
Do you live in Minnesota, USA?

Experience:
Customer service/Healthcare: 1 year (Required)
complex analytical problem-solving skills: 1 year (Preferred)
Data Entry: 1 year (Required)

Language:
Spanish (Required)

Work Location: Hybrid remote in Minneapolis, MN 55415