IT Support Engineer
StoneX Group
New York, New York State
engineer
c#
.net
r&r
gp
triage
mission
drive
automation
operational
deployment
production
production environment
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December 18, 2022
StoneX Group
New York, New York State
OTHER
Overview:
To prioritize, investigate and troubleshoot GP applications issues.
Responsibilities:
Qualifications:
Physical requirements/Working conditions:
To prioritize, investigate and troubleshoot GP applications issues.
Responsibilities:
- Monitor incoming tickets, assess appropriate priority by working with business and triage accordingly
Independently troubleshoot and resolve technically complex, mission-critical issues and prioritize with the customer
Create and drive permanent solutions and improvements after root cause is identified
Identify opportunities for automation and operational efficiencies
Ensure support readiness prior to the deployment of any change to the production environment
Customer service orientation is key. Collaborate with internal business partners, engineering teams, and other technology teams in the organization
Create, maintain and share technical knowledge documentation in knowledge base repository
Participate in an on-call rotation with other team members
Qualifications:
- Bachelor’s degree in Computer Science or related field
5+ years .NET/C# experience
5+ years experience in writing SQL queries
PowerShell scripting experience
Experience with JIRA, Confluence or similar bug-tracking tools
Familiarity with Object-Oriented Design & Development
Familiarity with CI/CD pipeline concepts a plus but not required
Ability to quickly comprehend the functions and capabilities of new technologies and apply them to improve the product/services.
Working knowledge in a financial domain such as Future and Option space, Knowledge about risk calculation Monte Carlo method, Historical method.
Proven ability to work independently, requirement analysis, designing, developing, and deploying
Physical requirements/Working conditions:
Climate controlled office environment
Minimal physical requirements other than occasional light lifting of boxed materials
Dynamic, time-sensitive environment
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