Technical Support Engineer / PC Technician

Job Description

We have an excellent new position for techies in the Savannah, Georgia area. Our existing technical support staff (what we call "Support Engineer") needs to grow in order to help us serve our clients in the area and to facilitate the growth we are seeing.

Day to day roles will be varied across a number of projects, but you can expect to work on desktops, servers, firewalls, networking, mobile devices and numerous business solutions.

Ideal Qualifications:

* High school diploma/GED required, some college preferred (BS in Information Technology, Information Systems or related field)

* Minimum 3-5 years experience in information technology or technical support

* Extensive familiarity with Windows operating systems, including Server versions

* Some background with Sonicwall, Cisco or other commercial-grade networking equipment

* Experience with Exchange, Google, Office 365 and Active Directory administration

* Working knowledge of security software options and functionality preferred

* Willingness to get hands dirty

This position calls for a computer-savvy individual who has interest and/or demonstrated experience in all phases of tech support (help desk, remote administration, on-site troubleshooting and problem analysis) in a team environment. This candidate should be a self-starter that can handle multiple priorities simultaneously while balancing customer and supervisor's demands. Additionally, the candidate should display a pattern of continual learning and a desire to broaden their support and analytical skills.

InventureIT provides state-of-the-art hardware and support tools coupled with a team of highly skilled developers in a cutting edge Microsoft environment.

Preferred Skills:

Problem Solving, LAN Knowledge, Networking & Cabling Experience, Help Desk Experience, Verbal Communication, Operating Systems, Phone Skills, Customer Service, Quality Focus, PC Proficiency, System Administration

Responsibilities:

* Setting up hardware and installing and configure software and drivers

* Maintaining and repairing technological equipment (e.g. routers) or peripheral devices

* Installing well-functioning LAN/WAN and other networks and manage components (servers, IPs etc.)

* Walk customers through the process of installing the software on their machines and starting up the program for the first time

* Help customers troubleshoot issues they encounter while using the software and provide actionable tips to resolve the problem

* Send technical documentation to customers who have lost or misplaced theirs

* Refer difficult cases to a senior developers or senior support team

* Assume remote control over customers’ computers when necessary to resolve problems

* Make hardware recommendations for customers whose machines cannot support the software

* Assist senior staff with technical project tasks

* Travel to client locations as needed to assist with various technical projects

You must be able to commute to the office in the 31401 area code (downtown Savannah). Office hours are expected from 8:00 AM to 5:00 PM. Working remote, telecommuting, etc is not currently an option we are entertaining. You must be in the office or at one of our client sites to be considered working.

Learn more about Inventure IT by visiting our website at www.inventureit.com

Benefits:

* Healthcare and Dental

* 70%+ of benefits paid for employees and their families

* 401k: 100% match up to 4%

* Long term and short term disability insurance

* Leading edge technology and resources, coolest toys in the area!

For extra credit and an expedited review, you may contact the hiring manager for the company about this job directly, send a copy of your resume, cover letter, interview availability and any questions to the following email address, legitimate candidates should be able to decipher:

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Job Type: Full-time

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: One location