Customer Master Data Steward (Remote)

Elanco Remote
data remote health travel drug testing animal health animals test database procedures data delivers farmers
February 1, 2023
Elanco
Greenfield, Indiana

As a leading global animal health company, Elanco delivers innovative products and services to improve the health of pets and farm animals around the world because we believe making animals' lives better, makes life better. Since 1954, we have provided solutions that support veterinarians, farmers and pet owners to advance our vision of Food and Companionship Enriching Life. Elanco's promise to employees: Together, we foster an inclusive culture where everyone can make a difference, encouraging ownership, growth and well-being.

As a leading global animal health company, Elanco delivers innovative products and services to improve the health of pets and farm animals around the world because we believe making animals' lives better, makes life better. Since 1954, we have provided solutions that support veterinarians, farmers, and pet owners to advance our vision of Food and Companionship Enriching Life. Elanco's promise to employees: Together, we foster an inclusive culture where everyone can make a difference, encouraging ownership, growth, and well-being.

This position is responsible for maintaining the Elanco Animal Health (AH) customer master database, being a liaison among external and internal customers, and follows strict procedures that are established for database maintenance and order/invoice correction.

* Remote/Teleworker will be considered for this position.

Responsibilities

  • The incumbent will be a team member of the US Customer Master Department.

  • Primary responsibility is EDI order processing (research EDI orders that error out and resolve IDOC errors.)

  • Requests and maintains Animal Health Numbers (AHN) for all accounts within the Elanco AH Customer Master Database.

  • Acts as a point of contact with Agents to ensure that customer records are correct & to ensure Agent compliance.

  • Process Data Change Requests (DCRs) that are submitted by sales reps, customer service, and other data stewards, specifically suspect matches.

  • Interacts with Agents, Elanco Account Services, Credit, Information Systems, Accounting, Distribution and Third-party vendors to resolve customer master, pricing, and order/invoice issues.

  • Adheres to and completes all standard operating procedures and rules established for SAP and the MDRS.

  • Incumbent must work closely with third party agents as well as internal Elanco personnel across multiple departments, including Account Services Dept., Information Systems, Credit Dept., Accounting, Tax and Distribution.

  • The incumbent must also work seamlessly with other members of the team.

Basic Qualifications

  • High School Diploma/GED

  • Proven problem-solving skills, attention to detail and accuracy is a must.

  • Experience and aptitude in data entry is required.

  • Incumbent is required to have proficient verbal and written skills as well as excellent phone etiquette.

  • The incumbent should also possess the ability to work independently and to exercise good sound judgment.

  • This position is not permanent. It is for a fixed duration of 10 months with the potential to extend annually for up to 4 years.

  • Qualified candidates must be legally authorized to be employed in the United States. Elanco does not anticipate providing sponsorship for employment visa status (e.g., H-1B or TN status) for this employment position.

Additional Skills/Preferences

  • Prefer minimum of four years successful business experience or Bachelors degree.

  • Transactional SAP Experience is a plus

Additional Information

  • Travel Percentage: 0-10%

  • Some overnight travel may be required in the beginning for training purposes

  • Additional hours during peak times may be needed

Travel

  • Travel Percentage: 0-5%

  • Some overnight travel may be required

Elanco is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status

Notification of Drug testing and Background Checks

Elanco conducts urinalysis drug testing as a mandatory part of its pre-employment application and background check process after acceptance of a conditional offer of employment by an applicant. The drug testing will be conducted by a certified laboratory/testing service selected by Elanco, in accordance with the procedures required by applicable state and federal law. Additionally, Elanco requires successful completion of a urinalysis drug test if it has reasonable suspicion that an employee is under the influence of drugs or alcohol which adversely affects or could adversely affect the employee's job performance as allowed by applicable law. Tested applicants will be given a copy of any positive test result. All test results shall be considered confidential and shall not be disclosed by Elanco, other than to those persons for whom such disclosure is necessary. Positive test results, or a refusal to consent to and participate in pre-employment drug testing, shall be grounds for denial of employment. Cooperation in scheduling the testing is important for processing an application for employment. By signing your acceptance to an offer of employment, you consent to be drug tested and acknowledge you have thoroughly read the foregoing notice and policy, and you understand and agree that in order to be considered for employment with Elanco, you will be required to comply with Elanco's drug testing policy. Elanco's background check requirements also include but are not limited to an acceptable criminal background check, educational verification, job history verification and motor vehicle report (if required to drive a company vehicle). If appropriate for the role, as outlined on the job posting, successful completion of Post Offer Exam, Work Simulation and/or Administrative Skills Testing may also be required.

Elanco is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status


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