FT Member Relations Specialist (Work From Home)

Velocity Black Remote
member relations relations work from home management management skills member relations relations cycle onboarding pricing calls demonstration maintenance
January 22, 2023
Velocity Black
Boogertown, NC

Velocity is looking for a Member Relations Specialist who will play a key role in their membership vision, ensuring the highest standards of satisfaction throughout all aspects of the membership cycle, with a particular focus on the onboarding experience.

  • Demonstrate accurate, up-to-date and comprehensive knowledge about the product, pricing, and benefits of membership.
  • Respond to member emails and calls, giving members a demonstration of the product interface and an overview of the membership.
  • Daily maintenance of CRM and systems.
  • Work collaboratively with all teams to achieve a consistent approach to member satisfaction and the member experience.
  • Liaise with every part of the business to ensure a swift and effective resolution process and effective handling of member issues.
  • Contribute to monthly and quarterly targets and thrive in meeting all company deadlines.
The ideal candidate will
  • Have exceptional communications skills (verbal, listening, writing).
  • Show strong commercial and interpersonal skills, and take pleasure in relationship building.
  • Have 3+ years experience in customer service facing roles, ideally in the luxury industry.
  • Demonstrate strong database management skills and the ability to work across multiple software and platforms.
  • Be a proactive, self-starter, with experience in a startup environment a plus.
  • Be well organised and with strong time management skills.
  • Be able to manage multiple tasks with deadlines, and working under pressure.
  • A very competitive salary and commission structure
  • High quality health and dental package
  • 60% of gym memberships
  • Great access to Velocity restaurants and experiences
  • A chance to work for one of the fastest growing and most exciting startups

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