FT Member Relations Specialist (Work From Home)

Velocity is looking for a Member Relations Specialist who will play a key role in their membership vision, ensuring the highest standards of satisfaction throughout all aspects of the membership cycle, with a particular focus on the onboarding experience.

• Demonstrate accurate, up-to-date and comprehensive knowledge about the product, pricing, and benefits of membership.

• Respond to member emails and calls, giving members a demonstration of the product interface and an overview of the membership.

• Daily maintenance of CRM and systems.

• Work collaboratively with all teams to achieve a consistent approach to member satisfaction and the member experience.

• Liaise with every part of the business to ensure a swift and effective resolution process and effective handling of member issues.

• Contribute to monthly and quarterly targets and thrive in meeting all company deadlines.

• Have exceptional communications skills (verbal, listening, writing).

• Show strong commercial and interpersonal skills, and take pleasure in relationship building.

• Have 3+ years experience in customer service facing roles, ideally in the luxury industry.

• Demonstrate strong database management skills and the ability to work across multiple software and platforms.

• Be a proactive, self-starter, with experience in a startup environment a plus.

• Be well organised and with strong time management skills.

• Be able to manage multiple tasks with deadlines, and working under pressure.

• A very competitive salary and commission structure

• High quality health and dental package

• 60% of gym memberships

• Great access to Velocity restaurants and experiences

• A chance to work for one of the fastest growing and most exciting startups