Lead Billing Coordinator- Repair

TK Elevator Corporation Atlanta, Georgia
lead billing coordinator data management training invoicing data processing oracle calls revenue written professional experience
December 3, 2022
TK Elevator Corporation
Atlanta, Georgia
FULL_TIME
The first 3 letters in workplace safety are Y-O-U!TK Elevator is currently seeking an experienced Lead Billing Coordinator- Repair in Atlanta, GA.

Responsible for review, coordinating, and processing repairs for all US TKE branches. Includes entering data and processing repairs utilizing Oracle and Appian processes. Daily tasks include maintain back log calls to assist the branch in cleaning up outstanding repairs for processing, working with all levels of management to achieve company financial goals. Must establish & maintain a professional rapport through timely response to customers, both internal and external. Assists the management team with training and support of new processes within the Repair department.

ESSENTIAL JOB FUNCTIONS:

  • Interprets and implements established policies, procedures, and standard practices to develop proactive plans to ensure contract activities achieve desired objectives and timetables.
  • Create training material for new and current Repair Coordinators.
  • Assist Repair Coordinators in resolving internal and external customer issues.
  • Assist with constructing weekly reports for all levels of management.
  • Work collaboratively cross departments to continuously improve processes for efficiency, scalability, and customer experience.
  • Mange and complete processing all repairs within established SLA’s.
  • Processing of all repairs sold by US Field by entering data into Oracle and reviewing conctructual scope of work, labor hours, and materials tied to processsing of repair.
  • Read & understand contractual payment requirements for processing and invoicing repair jobs.
  • Maintain backlog database including reviewing backlog with internal stakeholders to increase repair closures to recognize revenue.
  • Verify bill to and ship to information on repairs prior to invoicing.
  • Invoicing repairs at time of completion for revenue recognition.
  • Coordinate approval driven by Sales from business leaders as required by approval matrix.
  • Accurate timely parts ordering to supplier in accordance with repair request.
  • Assist in internal and external audit process
  • Provides timely responses to all internal and external e-mail correspondence and point to point contact calls
  • Performs other duties as assigned

REQUIRED KNOWLEDGE, SKILLS, ABILITIES

  • Requires the ability to understand general arithmetic, speak and write in a clear and understandable manner for internal/external relations.
  • Understand complex verbal and written instructions.
  • Understand data processing applications.
  • Prioritizing and multi-tasking, working well under pressure while paying close attention to detail to meet month-end deadlines.
  • Ability to handle sensitive information, maintain a high level of data entry accuracy, and adhere to strict deadlines is essential.
  • Individual will be able to display effective interpersonal skills with all levels of employee, as well as the ability to communicate positively and effectively, verbally and in writing
  • Must have strong computer skills, especially MS Outlook, Word, and Excel
  • Able to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.
  • Able to deal with problems involving several concrete variables in standardized situations.

REQUIRED WORK EXPERIENCE

  • At least 4 years of experience within a professional business environment.

REQUIRED EDUCATION, CERTIFICATIONS, TRAINING

  • Associate degree or degree from college or technical school or equivalent professional experience is required.

PREFERRED QUALIFICATIONS

  • A Bachelor’s Degree or equivalent hours of college-level coursework plus professional experience is preferred.

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