Technical Support Specialist

Let Us Power Your Potential

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Taylor Corporation is a dynamic, diversified company with big plans for the future - and your career. We power our employees' potential and strive to create opportunity and security for every member of the team. If you're ready for something bigger - more challenge, more variety, more pathways for professional growth - we should talk. We're passionate about our work, we believe there is always a better way, and we're looking for people like you.

Ready to reach your potential? It's time to look at Taylor.

Your Opportunity: Walter's Publishing, a division of Taylor Corporation, is seeking a highly motivated Technical Support Specialist to join their team! This position requires exceptional communication skills, advanced problem-solving skills, and the ability to support end-users with varying levels of technical knowledge. This person will be responsible for providing superior customer service and software support for our proprietary software.

Your Schedule:

• Monday - Friday; 8:00am-4:30pm (on-site in North Mankato)

Your Responsibilities:

• Provide timely and accurate information to customers by phone and email
• Provides basic technical support to clients via email, phone, or other methods
• Demonstrate flexibility in working with the personal and stylistic differences of internal and external customers
• Perform tier 1 and tier 2 troubleshooting steps before escalating issues.
• Verify new features within our test environment meet the defined expectations
• Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer's experience
• Assist other departments as needed

You Must Have:

• High school diploma or GED
• Attention to detail and accuracy
• Ability to work independently
• Effective time management skills and the ability to prioritize multiple competing tasks
• Ability to communicate effectively through written and oral communication in a courteous, professional and timely manner
• Ability to document and communicate technical issues and solutions
• Ability to offer solutions based on knowledge of computers and the application
• Ability to solve problems and think laterally (solving problems through an indirect and creative approach)

We Would Also Prefer:

• 1+ years of experience in the field or in a related area

About Taylor Corporation

One of the top five graphics communications companies in North America, Taylor's family of companies provide a diverse set of products, services and technologies addressing the toughest communication challenges. For 45 years, Taylor has been a premier provider of powerful and innovative products, services and expertise for individuals, businesses and distributors large and small. Our 10,000+ employees spanning more than 25 states and nine countries work diligently to create the interactive, printing and marketing solutions that have helped build some of the world's more recognizable brands. Everything we do begins with identifying the unique priorities and needs of our customers and creating one-of-a-kind solutions. We offer a full range of benefits to power our employees' potential including: health, dental, vision and life insurance; a 401(k) plan; paid time off (PTO) and holiday pay, and more.

Taylor Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Taylor Corporation including all partners and affiliates is an Equal Opportunity Employer/Veterans/Disabled.