Consumer Services Specialist - Call Center Start Date: March 6 - REMOTE MO IN NE KS and OK Only
UMB Bank
Remote
consumer
consumer services
call center
remote
representative
people
umb
learning
training
it
shoulder
customer experience
build relationships
February 16, 2023
UMB Bank
Carson City, Nevada
*_Be part of something more._
A majority of our time is spent "at work." We believe that time most meaningful when it's spent around people who care about you and who challenge you.
We hire people who know how to make good decisions, because we won't be constantly looking over your shoulder-you'll be empowered to do what's right for our customers.
Most importantly, we're a partner.
We partner with our associates to help them thrive personally and professionally.
We partner with our communities and the organizations that support them.
And, we partner with our customers to create an experience they won't find elsewhere.Deliver the Unparalleled Customer Experience and build relationships with UMB customers through the handling of inbound service center calls.
Interact with customers over the phone by accessing multiple systems in order to answer a variety bank related questions, provide information, resolve problems and cross sell appropriate products.
Able to continue learning and maintaining skills through classroom training, self paced online learning and the review of regular department communications.
Performance will be measured based on call quality, talk time, cross sale success rate and demonstration of target competencies with monthly incentive opportunity.
Other duties as assigned.
High School Diploma or equivalent Proficient in the English language 1 2 years customer service or similar work experience Knowledge of basic banking products including checking, debit and credit card accounts Ability to interact with and manage multiple computer systems to access client information Basic understanding of privacy regulations and the need to authenticate customers prior to discussing account information.
Demonstrates the ability to learn and pass assessments/training certificates Demonstrates pleasant phone and interaction skills with customersUMB and its affiliates are committed to inclusion and diversity and provide employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including gender, pregnancy, sexual orientation, and gender identity), national origin, age, disability, military service, veteran status, genetic information, or any other status protected by applicable federal, state, or local law.
If you need accommodation for any part of the employment process because of a disability, please send an e-mail to .
@umb.com to let us know the nature of your request.
_Who we are_
We are more than a company.
We are advisors, consultants, problem solvers, friends, community members, experts, and we are here to help you make the best of every moment with a financial foundation that can help you succeed.Learn more about The Road to a Career at UMB
Associated topics:
client, coordinator, csr, customer care representative, intern, platform support, representative, service representative, service specialist, system support
A majority of our time is spent "at work." We believe that time most meaningful when it's spent around people who care about you and who challenge you.
We hire people who know how to make good decisions, because we won't be constantly looking over your shoulder-you'll be empowered to do what's right for our customers.
Most importantly, we're a partner.
We partner with our associates to help them thrive personally and professionally.
We partner with our communities and the organizations that support them.
And, we partner with our customers to create an experience they won't find elsewhere.Deliver the Unparalleled Customer Experience and build relationships with UMB customers through the handling of inbound service center calls.
Interact with customers over the phone by accessing multiple systems in order to answer a variety bank related questions, provide information, resolve problems and cross sell appropriate products.
Able to continue learning and maintaining skills through classroom training, self paced online learning and the review of regular department communications.
Performance will be measured based on call quality, talk time, cross sale success rate and demonstration of target competencies with monthly incentive opportunity.
Other duties as assigned.
High School Diploma or equivalent Proficient in the English language 1 2 years customer service or similar work experience Knowledge of basic banking products including checking, debit and credit card accounts Ability to interact with and manage multiple computer systems to access client information Basic understanding of privacy regulations and the need to authenticate customers prior to discussing account information.
Demonstrates the ability to learn and pass assessments/training certificates Demonstrates pleasant phone and interaction skills with customersUMB and its affiliates are committed to inclusion and diversity and provide employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including gender, pregnancy, sexual orientation, and gender identity), national origin, age, disability, military service, veteran status, genetic information, or any other status protected by applicable federal, state, or local law.
If you need accommodation for any part of the employment process because of a disability, please send an e-mail to .
@umb.com to let us know the nature of your request.
_Who we are_
We are more than a company.
We are advisors, consultants, problem solvers, friends, community members, experts, and we are here to help you make the best of every moment with a financial foundation that can help you succeed.Learn more about The Road to a Career at UMB
Associated topics:
client, coordinator, csr, customer care representative, intern, platform support, representative, service representative, service specialist, system support
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