REMOTE HVAC Customer Service Representative
Job Details
What you will do
Under direct supervision of the Customer Service Contracts Supervisor (CSCS), tracks and provides direct support for the planned service agreement renewal process. Participates in accounts receivable activities such as collections and new customer authorizations as needed. Ensures customer satisfaction through touch points throughout the life cycle of the planned service agreement. This position is offered as fully remote, but the candidate has the option to continue to continue going into an office if they desire to.
How you will do it
Responsible for the scheduling, tracking and monitoring of the touch point plans and the contract renewal life cycle process with the account owners.
Escalate issues to appropriate individuals for timely follow-up as required.
May require direct interaction with customers for follow-up to secure purchase orders or to meet special invoicing conditions.
Updates the Service delivery plans as required by team.
Runs query reports, researches and reconciles unaligned costs, such as labor hours, material purchases, expenses and other service related transactions.
May prepare and submit service billings in a special invoice format as defined by individual customer account special handling requirements.
Reconciliation of accounts payable exceptions as needed.
Assists with researching, resolving or escalating accounts receivable disputes as outlined in the escalation process as needed.
Determines appropriate actions for timely resolution.
If needed, will interact with Customer to resolve receivable issues.
Processes invoice credits and re-bills for planned service agreements, as necessary.
Proactively contacts customers ensure customer satisfaction.
Updates and retains customer account information related to special billing conditions, tax status, invoice approval contacts, billing addresses and special billing rates up-to-date.
Support inventory control process including updating equipment asset transactions.
What we look for
Required
Must have strong interpersonal skills to effectively communicate with both internal and external clients.
High school diploma or equivalent required, plus three to five years of related work experience, preferably within a service / sales, or technical work environment.
Must have the ability to simultaneously handle a large and diverse number of projects, tasks and issues with tact, cooperation, and persistence.
Ability to prioritize work activities based upon financial impact to desired business goals.
Must have proficient computer skills within the following applications: Advanced Microsoft Word, Excel, ACCESS, Desktop Publishing and Internet business application usage.
Must demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills.
Experience in contract financials required.
Preferred
Associate's degree preferred,.
HVAC experience preferred.
Accounts receivable experience preferred.
Experience and/or basic project accounting or costing principals is desired.
What else you'll get
Supportive team environment, flexible schedule. Add to that a competitive salary, best in class benefits package that starts on day 1, which includes medical, dental & vision, 401(k), tuition reimbursement, paid time off and career growth opportunities.
Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.