Director of Sales

The Area Director of Sales, reporting to the Regional Vice President of Sales, is responsible for the sales and marketing functions of the three area hotels including soliciting of accounts, nurturing, and growing client relationships, consistently up selling the hotel’s rooms, meeting/event space to meet or exceed set sales goals and budget, forecasting group rooms, and the creation of the marketing/business plans and action plans. The ideal candidate will adhere to all established booking reports and file maintenance procedures. The Director of Sales will strive to exceed all guest/client expectations. This position is responsible for the entire sales function of the hotel, including managing the sales team.

Our Company

It all began in 2006 with three Value Place hotels. Since then, through a series of development projects and acquisitions, we have grown to become the fourth largest hotel owner-operator in the United States. Our company, which has offices in New York City, Dallas, Chicago, and Richmond, Virginia has a $3.0 billion portfolio of 99 independent and premium-branded hotels containing more than 13,000 guestrooms across 30 states and 75 cities, including two experiential hotels in New York City. We have 3,600 team members across the country and operate hotels under 19 brands, including Marriott and Hilton.

We are a recipient of the Marriott Partnership Circle Award, the highest honor Marriott presents to its owner and franchise partners, and the Hilton Legacy Award for Top Performer. For the TWA Hotel, we won the Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS) and the ULI New York Excellence in Hotel Development Award. MCR was also named one of Fast Company‘s Most Innovative Travel Companies of 2020.

Requirements

• Must utilize a “hands-on” approach to be actively involved in maintaining current accounts; as well as securing, qualifying, and following up on leads to book new clients.
• The candidate must have good computer skills, communication skills, and excellent hospitality/customer service experience.
• This position demands a flexible schedule; this individual must be available days/nights/holidays/weekends based on the needs of the client and the Hotel
• Exceeding weekly sales activity and productivity goals. Ensure professional and timely written correspondence, proposals, bids, and follow-up.
• Hands-on professional with a passion to motivate others and a willingness to personally demonstrate a successful method of selling beyond goals and expectations.
• Solicit new business to ensure all revenue goals are achieved or exceeded within all market segments, as well as meeting room sales. Identify opportunities, and proactively research, analyze, and market prospective clients.
• Maintains well documented, accurate, organized, and up-to-date file management system in order to serve clients and employers in the most expedient, organized, and knowledgeable manner. Develops strong customer relationships through frequent communication and the use of professional, courteous, and ethical interpersonal interaction. Develops customer profiles and maintains an effective trace system, including trace dates and references, in order to best meet client needs, resulting in superior account service and increased revenues. Promptly follows up on all customer needs and inquiries in an efficient and expedient manner.
• Develop/maintain knowledge of market trends, competition, and customers
• Assist hotel management with developing and implementing hotel-specific selling strategies.
• Responsible for internet prospecting. Dedicates time each day to researching the internet for meetings, conferences, events, and sports groups coming to the area, uses this information to solicit possible future business.
• Displays leadership in guest hospitality exemplifies customer service, and creates a positive example for guest relations; Interacts with guests to obtain feedback on product quality and service levels. Reviews sales and guest satisfaction results to identify areas of improvement and ensure that a customer recognition program is in effect throughout Sales.

Additional Requirements

• Brandexperience preferred
• Experience with Delphi or SalesPro computer systems preferred
• Excellent time management skills
• Strong organizational skills
• Strong customer service orientation and skills
• Must be self-motivated, results-oriented, and exhibit a “can do” attitude.
• Creative problem-solving skills
• Must have reliable transportation

What We Offer

• We offer medical, dental, and vision insurance to our team members
• 401(k) Retirement plan – MCR will match a percentage of what you invest into your retirement
• Paid vacation and sick time
• Incentive-based bonuses
• Throughout your career with MCR we will ensure your success by providing training and career growth opportunities

The Company and its corporate affiliates are Equal Opportunity employers. The Company and its affiliates do not discriminate on the basis of race, color, sex (including pregnancy and gender identity), religion, national origin, sexual orientation, transgender status, age, family or marital status, genetic information, military or veteran status, disability, or any other legally protected status, activity, or characteristic.

Job Type: Full-time

Benefits:

• 401(k) matching
• Dental insurance
• Disability insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Supplemental pay types:

• Bonus pay

Work Location: One location