Systems Engineer Senior Manager (Remote)

The Systems Engineer Sr. Manager is responsible for attracting, retaining and developing top talent focused on market needs, and inspiring Systems Engineering teams to provide quality service to drive a highly stable infrastructure in support of The Home Depot's business. The Systems Engineer Sr. Manager focuses on guiding and executing the implementation, maintenance, and support of hardware, software, and systems necessary to enable sales, drive efficiency, and build customer satisfaction. Within their Systems Engineering teams, Systems Engineer Sr. Managers, work closely with business stakeholders and the stores. They support system planning reviews and communicate with, and present across, all levels of the organization.
The Systems Engineer Sr. Manager is a strategic leader that is skilled and experienced in generating innovative ideas for growth within their respective area and across the systems engineering organization. The Sr. Manager must exhibit the ability to lead managers and their teams and drive change management and process improvement.

• 40% Strategy & Planning:
• Drives Systems Engineering by reviewing performance and directing work efforts of Engineers and vendors to ensure alignment with company, stakeholder, and end user priorities
• Aligns Systems Engineering efforts across products and projects
• Understands enterprise goals and KPIs to ensure value is delivered against them
• Gains a thorough understanding of end user needs, both existing and potential, and uses that knowledge to help design infrastructure that exceeds expectations
• Communicates with key user and operational groups to understand business needs
• Elicits ideas and assists team members with gaining shared understanding of systems engineering techniques
• Markets and promotes Systems Engineering capabilities so that end users understand the team's capabilities and the associated benefits
• Presents complex design concepts and rationale to multidisciplinary teams, as well as to key stakeholders and business partners
• Contributes to and makes recommendations for strategic plans in support of key objectives in a timely and fiscally responsible manner
• Supports and nurtures strategic vendor relationships; recommends ways to influence vendors that align to domain, portfolio, and enterprise strategic objectives
• 15% Delivery & Execution:
• Provides guidance on configuration, debugging, and support for infrastructure
• Documents, reviews and ensures that all quality and change control standards are met
• Guides field and corporate roll-outs of technology
• Guides the stand up of necessary system software, hardware, and equipment (physical or virtual) to meet changing infrastructure needs
• Reviews specifications for complex technology solutions
• Provides regular status to leadership regarding progress of Systems Engineering efforts
• Reviews and approves purchase requests for hardware and software
• Makes suggestions that help drive operational excellence to create internal customer satisfaction and meet operational metrics
• 15% Support & Enablement:
• Removes roadblocks and obstacles that may impair Systems Engineers to help ensure efforts meet strategic, financial, and technical goals
• Receives and prioritizes escalations and incoming requests from product teams and stakeholders
• Guides the production of in-house documentation around solutions
• Monitors tools and proactively helps teams struggling with systems issues
• 30% People:
• Provides leadership, mentoring, and coaching to Systems Engineering professionals
• Attracts, retains, and develops top talent
• Conducts annual and mid-year reviews, reviewing individual development plans and providing performance feedback
• Fosters collaboration with team members to drive value and identify and resolve impediments
• Advocates for the end user and stakeholder by becoming associated with the product, empathizing with and understanding user needs
• Guides more junior team members in strategy, alignment, analysis, and execution tasks
• Participates in and contributes to learning activities around systems engineering core practices (communities of practice)

• Typically reports to the Technology Director, Sr. Director or Vice President.

• Typically requires overnight travel 5% to 20% of the time.

• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.
• Must be legally permitted to work in the United States

• 6-8 years of relevant work experience
• Professional experience in the following areas: Infrastructure Engineering, Network Engineering, Database Engineering, or Security Engineering
• Proficiency in working as part of a collaborative, cross-functional, modern engineering team
• Proficiency in guiding more junior team members through systems engineering fundamentals in a professional setting
• Proficiency in managing and growing team members in a professional setting
• Proficiency balancing workloads across teams
• Proficiency managing and growing vendor relationships; experience with vendor negotiations
• Proficiency in infrastructure, network, database or security troubleshooting and remediation; experience with at least one other
• Experience installing and upgrading applications or databases and performing system maintenance
• Experience with networking, system and hardware design and architecture, DBMS concepts, SQL programming, and Client Server concepts
• Experience with system and environment analysis, design, and optimization
• Experience with Object Oriented programming languages (preferably Java), distributed computing environments, and code reviews
• Experience with system security design and management
• Experience with disaster recovery planning and engineering
• Experience monitoring the operational status and performance of, and configuring as well as tuning systems, networks, or databases
• Experience with operating system commands and utilities as well as scripting
• Experience working with cloud platforms such as GCP and Azure
• Proficiency in supporting a 24x7 retail operation

• The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

• No additional education

• 6

• Attracts Top Talent: Attracting and selecting the best talent to meet current and future business needs
• Balances Stakeholders: Anticipating and balancing the needs of multiple stakeholders
• Builds Effective Teams: Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals
• Business Insight: Applying knowledge of business and the marketplace to advance the organization's goals
• Collaborates: Building partnerships and working collaboratively with others to meet shared objectives
• Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
• Develops Talent: Developing people to meet both their career goals and the organization's goals
• Drives Engagement: Creating a climate where people are motivated to do their best to help the organization achieve its objectives
• Drives Vision and Purpose: Painting a compelling picture of the vision and strategy that motivates others to action
• Manages Ambiguity: Operating effectively, even when things are not certain or the way forward is not clear
• Organizational Savvy: Maneuvering comfortably through complex policy, process, and people-related organizational dynamics
• Situational Adaptability: Adapting approach and demeanor in Real Time to match the shifting demands of different situations