Customer Service Supervisor
Community Health Systems
Tucson, Arizona
customer service
customer service
education
data
operations
management
billing
assigning
monitoring
evaluating
meetings
office support
support functions
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January 2, 2023
Community Health Systems
Tucson, Arizona
Job Description
The Shared Services Center - Tucson provides business office support functions like billing, insurance follow-up, call center customer service, data entry and more for hospitals and healthcare providers.
SIGN ON BONUSES AVAILABLE, HIRING NOW AT COMPETITIVE RATES
POSITION PURPOSE
Supervises and oversees the day to day operations of the Customer Service area. Assigning, monitoring, training, and evaluating staff, resolving patient issues, overseeing vendors, assisting in the collections of self-pay accounts, and working with the other areas within the business office.
Essential Job Functions
Coordinate and supervise the daily operations of the customer service unit. Monitoring, assigning, evaluating work flows, processes and schedules, conducting staff meetings, and participating in inter departmental meetings/committee's and participate in process development.
Responsible for developing and maintaining data collection and issue reporting including but not limited to routine and special requests for department, management, administration and corporate offices within required timeframes.
Gathers accurate benchmarking data to report on Customer Service Productivity and Issues
Works with other departments to ensure seamless process flow, and offer suggestions when a work flow needs to be corrected or changed.
Maintains and monitors department and external vendor productivity standards, activity, addresses, researches issues for prompt resolution, completion of responsibilities and requirements to insure work is current.
Serves as a resource to peers, staff and others, team leader, trainer as required, provides education, develops step actions, standards of performance and monitors and reinforces. Constantly looks for ways to improve individual and department productivity and performance.
Demonstrates knowledge and keeps current on human resource policies, CHS policies, initiates or makes recommendation for HR actions, provides feedback and/or conducts staff evaluations, participates in hiring, recognition, coaching and disciplining or staff.
Evaluates procedures, resolves problems, implements changes to improve department operations, identifies and addresses areas requiring improvement,
Provides leadership and direction to assigned staff. Performs job duties within regulations/guidelines, to include review of assigned area quality and quantity; performs personnel management functions meeting deadlines, timely, accurately and professionally.
Demonstrate knowledge of area, understand various computer programs/applications necessary to perform assigned job function, detail knowledge necessary to accomplish and assist in reimbursement area. Able to work independently without constant reinforcement form Manager.
Education
EDUCATION, SKILLS & EXPERIENCE:
The Shared Services Center - Tucson provides business office support functions like billing, insurance follow-up, call center customer service, data entry and more for hospitals and healthcare providers.
SIGN ON BONUSES AVAILABLE, HIRING NOW AT COMPETITIVE RATES
POSITION PURPOSE
Supervises and oversees the day to day operations of the Customer Service area. Assigning, monitoring, training, and evaluating staff, resolving patient issues, overseeing vendors, assisting in the collections of self-pay accounts, and working with the other areas within the business office.
Essential Job Functions
Coordinate and supervise the daily operations of the customer service unit. Monitoring, assigning, evaluating work flows, processes and schedules, conducting staff meetings, and participating in inter departmental meetings/committee's and participate in process development.
Responsible for developing and maintaining data collection and issue reporting including but not limited to routine and special requests for department, management, administration and corporate offices within required timeframes.
Gathers accurate benchmarking data to report on Customer Service Productivity and Issues
Works with other departments to ensure seamless process flow, and offer suggestions when a work flow needs to be corrected or changed.
Maintains and monitors department and external vendor productivity standards, activity, addresses, researches issues for prompt resolution, completion of responsibilities and requirements to insure work is current.
Serves as a resource to peers, staff and others, team leader, trainer as required, provides education, develops step actions, standards of performance and monitors and reinforces. Constantly looks for ways to improve individual and department productivity and performance.
Demonstrates knowledge and keeps current on human resource policies, CHS policies, initiates or makes recommendation for HR actions, provides feedback and/or conducts staff evaluations, participates in hiring, recognition, coaching and disciplining or staff.
Evaluates procedures, resolves problems, implements changes to improve department operations, identifies and addresses areas requiring improvement,
Provides leadership and direction to assigned staff. Performs job duties within regulations/guidelines, to include review of assigned area quality and quantity; performs personnel management functions meeting deadlines, timely, accurately and professionally.
Demonstrate knowledge of area, understand various computer programs/applications necessary to perform assigned job function, detail knowledge necessary to accomplish and assist in reimbursement area. Able to work independently without constant reinforcement form Manager.
Education
EDUCATION, SKILLS & EXPERIENCE:
- High School or equivalent. Associates degree preferred.
- 5 years business office experience in the assigned area (billing, collections, customer service, patient access, reimbursement, patient placement)
- 2 years of supervisory experience preferred. Additional education in business management, finance or closely related field may substitute for the required experience on one-for-one year basis.
- Knowledge of EOB s, Remits, and patient financial accounting.
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