Service & Solutions Delivery Operations Engineer

Job Title

Service & Solutions Delivery Operations Engineer

Effective Tuesday, January 4, 2022, all U.S.-based employees are required to be fully vaccinated against COVID as a condition of employment at Philips.  Employees may request a reasonable accommodation. Montana employees are currently excluded from this requirement at this time.

If you are a Colorado resident and this role is a field-based or remote role, you may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon request.  You may contact 888-367-7223, option 5, for assistance.

• US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa.


• Company relocation benefits will not be provided for this position

Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow. But it's not just what we do, it's who we are. We are 80,000, wonderfully unique individuals, with two things in common: An unwavering sense of purpose and a relentless determination to deliver on our customers' needs. It's what inspires us to create meaningful solutions - the kind that make a real difference - when it matters most. The world and our customers' needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. That's why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs.

In this role, you have the opportunity to make life better

• Establish and drive solution delivery service readiness strategy in alignment with Philips product development & life-cycle management processes


• Works on diverse scope where analysis of serviceability and deliverability is required


• Leads multidisciplinary deliverability and serviceability change projects


• Works independently, collaborates with SMEs, and provides consultative advice


• Works as a service innovation specialist contributing to short- and medium-term policy & process for service innovation


• Out of box thinking in order to find solutions to service readiness and resource competencies and training in order to meet product release schedules

Roles and Responsibilities:

• Create a Market based plan for Service Readiness for each Business Category solution in Market that is being updated or coming to Market as a new solution release.


• Identifying the tasks and actions required to complete the plan within the release timeline identified in the product roadmap.


• Track the cost of non-quality after release to drive reduction in the cost of poor quality.


• Define and implement the professional services innovation roadmap (multi-year scope), as part of the overall business roadmap. Include new services (professional services, education, solution delivery) offerings with new product release service requirements.


• May provide participate in identifying resource competencies and learning requirements linked to each new product solution.


• Represent the service point of view consulting with team members on service-related issues, investigates the impact of new technology on service process, translates findings into business impact representing these positions on the NPI team.


• Improve the serviceability of released products and sub products by representing the service organization in the product development process


• Advises product development how to realize optimal serviceability

To succeed in this role, you'll need a customer-first attitude and the following:

• Technical acumen specific to the infrastructure requirements for radiology and cardiology PACS solutions both on premises and in the cloud


• A demonstrated ability to consult on PACS infrastructure requirements


• Strong written and verbal communication skills


• Strong understanding of project dependencies, adherence to timeline/schedules, and an ability to coordinate completion of cross-functional deliverables


• Understanding of solutions architecture, managed services, project management, technical consulting and clinical consulting


• Knowledge of medical device regulatory environment and working within a quality management system


• Strong understanding of cross-functional process related to operations, supply chain, quality, delivery & service in a solutions environment


• Communication and interpersonal skills

Why should you join Philips?

Working at Philips is more than a job. It's a calling to create a healthier society through meaningful work, focused on innovative, customer-first health technology solutions. Help us improve the health and well-being of billions of people, every year. Ultimately creating a career that no one could have planned for. Even you. Visit our careers website to explore what it's like working at Philips, read stories from our employee blog, find information about our recruitment process and answers to some frequently asked questions.

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It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a person's relationship or association with a protected veteran, including spouses and other family members, marital or domestic partner status, or any other category protected by federal, state and/or local laws.

As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.

Equal Opportunity Employer/Disabled/Veteran