BPS Customer Service Coordinator ~ Remote

Acosta Remote
customer service service coordinator coordinator remote customer service data sales crp administrative sales & marketing research communication coordinator
February 1, 2023
Acosta
Cincinnati, Ohio

Overview



Responsible for the Customer Service functions for all assigned lines.



Responsibilities




  • Receive order issues from external parties in a professional manner.



  • Resolve issues with knowledge, experience, research, and communication with internal and external groups.



  • Update order in order system as necessary.



  • Review dashboard for alerts on a daily (hourly) basis.



  • Escalate unresolved issues to appropriate parties, including Business Managers, Customer Managers, etc.



  • Investigate rules engine failures and determine appropriate course of action. Escalate unresolved rules engine issues to Customer Service Supervisor. Fill out rules engine request and submit to Customer Service Supervisor.



  • Maintain client/customer criteria for handling orders.



  • Update and maintain current information on prices. Ensure Sales Data Coordinator is notified on a timely basis.



  • Responsible for filing documents according to Acosta policy.



  • Maintain excellent working relationships with Customers, Clients and co-workers.



  • If applicable, assist with Customer Replenishment (CRP/VMI). Maintain inventory data, enter order in Becton Schantz and send to customer. Manage CRP order process through delivery, as required.



  • Perform special assignments for the company and/or branch and/or department as needed.





Qualifications




  • High School diploma or GED required.



  • Associates Degree preferred.



  • A minimum of two (2) years previous sales support, customer service, or office administrative experience required.



  • A minimum of one (1) year previous food broker experience preferred.



  • Must have strong interpersonal, organizational and administrative skills, and be able to effectively communicate with others.



  • Must be able to operate a calculator, computer, printer, fax machine, telephone, copier.



  • Proficient in MS Office (Word, Excel, Outlook).



  • Proficiency in data/order entry and software and Becton system required.



  • Must type a minimum of 60 wpm accurately.



  • Must have internet access and an email address available.





Acosta Sales & Marketing is an Equal Opportunity Employer



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Work State US-OH-Cincinnati



Job ID 2022-218415



Work City Cincinnati



PCN 255519



Position Type Regular Full-Time



Work Zip 45202



Category Corporate Jobs


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