REMOTE - UX-UI Designer

Client: State of CT

About the Role
The UI/UX Designer will work closely with our cross-functional project team focused on building and improving the State of Connecticut's digital government services. The UI/UX Designer will support the mission by developing and implementing service design, graphic design, and website design with new and ongoing projects. Furthermore, the UI/UX Designer will work with the team to implement user-centric analysis and testing methodologies to improve each digital product.

An ideal candidate should be a talented and knowledgeable designer with fresh, creative ideas, and an excellent eye for detail. In addition to understanding user experience design and development methodologies, the candidate should also have experience working in an Agile environment.

Experiences Required for This Role

User Centered Service Design - At least 5 years of experience and use cases with the following:

Building and communicating understandings of the users and their behavior

Working with a cross-functional team to prioritize work to meet user needs

Providing insights on how users interact with the service or product

Designing and redesigning services

Website & Graphic Design - At least 5 years of experience and use cases with the following:

A portfolio of work including examples of at least 2 real-time projects

Understanding of design thinking and design principals related to designing and developing graphics, user interface, user experience, content for website development, social media and print

Designing layouts, typography, line composition, color, and other graphic design fundamentals

Performs the most complex duties in design and preparation of electronic graphic artwork using various media

Understanding component-based development within a CMS

Experience in responsive development across all media platforms: web, mobile, etc.

Experience working with an enterprise CMS platform such as Sitecore, Adobe Experience Manager, Drupal, Joomla, etc.

Coding experience and understanding HTML 5, Bootstrap 4.0+, CSS 3

Understanding of image optimization for web and mobile

Confers with supervisors and others as to most appropriate media and method of design

Performs a full range of graphic art activity

Design and maintain websites

User Acceptance Testing - At least 3 years of experience and use cases with the following:

Building and running tests (ideally automated) to confirm the service or product meets user and stakeholder needs

Helping to Client problems while the service is being developed, not once it is live

Checking the operating environment to make sure test results are valid

Helping increase user and agency confidence in future service or product delivery

Helping reduce the risk of reputational damage

Recruiting and leading testing groups; running research sessions with users

Understanding accessibility issues and engage with team to build with equality

Digital Platforms, Tools, & Discipline - At least 3 years of experience and use cases with the following:

Working with enterprise scale digital platforms and products

Using of productivity and analysis tools to manage iterative delivery, such as JIRA, Google Analytics, Git Repository, MS TEAMS, Confluence

Experience working in the Agile development methodology

Performance in Complex Situations - At least 3 years of experience and user cases with the following:

Communication and collaboration with state-wide partners

Encouraging of an interactive, cooperative, collaborative, and customer-focused work environment

Comfort in blazing a path through an ambiguous work environment

Judgement fitting to the ever-changing environment

Government-specific task management

Knowledge, Skills and Ability

UI/UX Design

Experience in designing, managing, and optimizing websites

Experience working in an enterprise component-based CMS

Experience in wireframing, prototyping, mock-up creation, IA mapping, user flows

Proficiency in HTML 5, Bootstrap 4.0+, CSS 3

Proficiency in Adobe Creative Suite: including Adobe XD, InDesign, Illustrator, and Photoshop

Proficiency in Zeplin, Sketch, Miro

An understanding of social media management and content creation

Understanding of image and video optimization for online media

Understanding and application of visual design principals

Understanding responsive design

Experience in Agile development process

User Acceptance Testing

Knowledge of best practices for user experience research and testing

Willingness to participate ethnographic research and interviews

Performance in Complex Situations

Ability to distill complex concepts into simple ideas

Exceptional verbal and written communication skills

Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards

Comfort in blazing a path through an ambiguous work environment

Prioritization, organization, and triage in an independent environment

Understanding of the Agile development process

Team Player

Supporting teammates' skills and behaviors development and delivery

Communication and collaboration with state-wide partners

Creative and analytical thinking with strong problem-solving skills

Judgement in dealing effectively and diplomatically with government staff

Ability to maintain strict confidentiality

Preferred Skills & Qualifications

An associate degree or higher in UI/UX design, HCI design, graphic design, web design, or web development

5 years professional experience in web design, graphic design, web development

A portfolio of work including 2 examples of real-time work

1 year of user-centered design

1 year of user research and analytics

1 year of customer relationship management platforms such as Salesforce

1 year of web content management platforms such as Sitecore