Technical support engineer
Iron global
Wilmington, Delaware
technical
technical support
engineer
macos
technical
apple
mobile
administration
cloud
azure
test
vpn
qualification
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January 14, 2023
Iron global
Wilmington, Delaware
FULL_TIME
Job Title : MacOs Device Technical Support Engineer Location : Wilmington- Delaware, Princeton- NJ Who are we looking for?
Extensive experience supporting MacOS mobile device management through JAMF Technical Skills & Roles :
- Provide engineering level support for corporate owned Apple devices .
- Be responsible for deployment and administration of the JAMF Cloud MDM solution, Administration of Office 365 / Intune / Azure device compliance integrations.
- Maintain the development, test and production environments.
- Architect and align JAMF and Apple technology with business processes to enhance efficiency.
- Create and maintain technical documentation as well as assist with training and related materials as needed.
- Manage test plans, and testing groups of users for new releases of macOS.
- Disrupt assumptions, challenge the status quo, and break previous boundaries via consensus building and process refinement for the advantage of the user base.
- What You'll Need :
- Strong communication skills at all levels, from end users to IT peers.
- Strong understanding of supporting technologies such as authentication, networking, wireless, VPN, peripherals etc.
- Scripting proficiency in ZSH / Bash / Python is a plus.
- Previous experience with ZScaler and macOS is a plus.
- Advanced packaging experience, JAMF package manager and Microsoft Auto Update.
- Experience with SCEP / NDES, Active Directory, Azure AD and certificate distribution, highly desirable.
- Optional, experience with mobile MDM concepts ex : iOS - supervision, restriction polices, per app VPN.
- Experience with Service Now integrations.
- Ability to successfully work independently as well as in a global team.Capable of analyzing requirements and manage troubleshoot as per project defined process Qualification :
- 5+ years total progressive IT experience.
- Must have JAMF 300 certification, JAMF 350 / 400 preferred. Equivalent experience followed by obtaining certifications within 90 days of the beginning of employment will be considered.
- 2+ years' experience supporting JAMF Pro / Cloud in a large enterprise.
- 2+ years supporting Apple platforms in enterprise environments of 500+ macOS machines.
- Education qualification : B.Tech, BE, BCA, MCA, M. Tech or equivalent technical degree from a reputed college
Last updated : 2022-11-03
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